MICHELLE KENNEDY
Cambridge,Canada
Summary
Dynamic professional with a proven track record in inventory management and client prioritization. Skilled in problem-solving and communication, I enhance operational efficiency through meticulous audits and strategic reporting. Committed to fostering positive relationships, I ensure timely communication to all clinicians, clients, and community members. Seeking to grow within a dynamic cultural setting, where I can contribute to memorable visitor experiences, and expand my skills in customer engagement, operations, and team leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Assistant/ Equipment Lead
KidsAbility
Waterloo, Canada
08.2024 - Current
- Oversee procurement, inventory management, and relocation of equipment, ensuring timely access and accurate tracking across departments and sites.
- Manage equipment waitlist processes, prioritizing client needs, and ensuring equitable and efficient distribution.
- Conduct weekly family tours of the Resource Centre, and serve as a primary point of contact for the Resource Centre, responding promptly to inquiries via phone, email, and in person.
- Perform monthly audits to verify inventory accuracy and operational efficiency, identifying trends and opportunities for improvement.
- Create and present reports on equipment usage statistics, purchasing patterns, and lending trends to support strategic planning and resource allocation.
Sales Associate
Penningtons
Kitchener, ON
11.2023 - 02.2025
- Delivered exceptional customer service by assisting shoppers with product selection, styling advice, and fitting room support.
- Maintained up-to-date knowledge of fashion trends and seasonal collections to better guide customer purchases.
- Operated POS systems efficiently, handling cash, credit, returns, and exchanges with accuracy. Organized and restocked merchandise to ensure the floor was well-presented and fully stocked at all times.
- Organized and restocked merchandise to ensure the floor was well-presented and fully stocked at all times.
- Resolved customer issues promptly and professionally, enhancing customer satisfaction and retention.
Childcare Educator
Elite Daycare
Kitchener, Canada
02.2024 - 07.2024
- Build communicative rapport with families and caregivers to promote comprehensive support for each child.
- Follow licensing guidelines and company standards to support daily care.
- Create a positive and inclusive learning environment focused on safety, respect and acceptance.
- Cultivate weekly program plans through observations of children's interests to further support how learning happens in the classroom.
Postal Clerk - Seasonal
Canada Post
Cambridge, Canada
11.2023 - 01.2024
- Unloaded monos of incoming mail, separated packets and parcels, and transported to proper sorting and processing area in depot.
- Sorted incoming and outgoing mail by hand or electronic mail-sorting and scanning devices.
- Collated flyers in an efficient and timely manner.
- Dispatched mail to letter carriers and performed clean up duties: collecting and organizing LFTs and Polys between floors.
Teacher/ Supervisor
Lillian's Children Centre
Guelph, Canada
09.2017 - 10.2022
- Responsible for all administrative duties including payroll, subsidy attendance on OCCMS, setting appointments, updating our Child Care Licensing System, maintaining records, child fee letters, email and telephone inquiries, centre tours and inventory.
- Planned, organized and implemented entertaining and educational program plans for children of various developmental stages.
- Assisted in formulating Individual Program Plans for children with different challenges, working alongside the Inclusion Support Services Team.
- Conducted regular meetings with staff to discuss instructional objectives, classroom management and professional development goals.
Kids Club Associate
World Gym
Cambridge, Canada
12.2015 - 08.2017
- Supervised children aged 8 weeks to 12 years while maintaining a safe and fun environment.
- Encouraged positive social interaction among children with varying levels of development through organized group activities.
- Adapted quickly to changing situations and demonstrated flexibility when needed.
- Built positive relationships with parents and listened to concerns and requests.
Playground/Wet Play Attendant
African Lion Safari
Hamilton, Canada
04.2012 - 10.2015
- Supervised children in the Misumu Bay Wet Play and Jungle Playground areas.
- Responded quickly to emergency situations by following established protocols.
- Demonstrated excellent customer service skills while providing assistance to patrons with inquiries.
- Provided first aid services as needed in response to minor injuries sustained.
Education
Bachelor of Arts - Sociology
University of Guelph
Guelph, ONSkills
- Time Management
- Leadership
- Adaptability
- Attention to Detail
- Communication
- Problem-solving
- Creativity
- Critical Thinking
Certification
First Aid, 02/01/24
References
References available upon request.
Timeline
Clinical Assistant/ Equipment Lead
KidsAbility
08.2024 - Current
Childcare Educator
Elite Daycare
02.2024 - 07.2024
Sales Associate
Penningtons
11.2023 - 02.2025
Postal Clerk - Seasonal
Canada Post
11.2023 - 01.2024
Teacher/ Supervisor
Lillian's Children Centre
09.2017 - 10.2022
Kids Club Associate
World Gym
12.2015 - 08.2017
Playground/Wet Play Attendant
African Lion Safari
04.2012 - 10.2015
Bachelor of Arts - Sociology
University of Guelph
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