Michelle Katterhagen
Trochu,AB
Summary
Helpful nursing assistant committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress.
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
23
23
years of professional experience
Work History
Cetified Nursing Assistant, Long Term Care
Covenant Health St Mary's Health Centre
03.2022 - Current
- Documented care actions by completing records and logs in medical software system.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
Certified Nursing Assistant, Home Care
Alberta Health Services
06.2016 - 10.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Documented patient information and care activities in electronic health record.
Cetified Nursing Assistant, Continuing Care
Alberta Health Services
03.2009 - 06.2016
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Comforted patients and provided each with reassurance and encouragement.
- Documented care actions by completing records and logs in medical software system.
Bookkeeper
Dreamweaver Financial Ltd.
01.2007 - 03.2009
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Alleviated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
- Processed invoices and checks, and maintained daily cash logs and deposits.
- Resolved balance errors using accounting software.
Nursing Assistant
David Thompson Health Region
05.2002 - 12.2007
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Delivered high level of care to every patient.
- Answered patient and family questions to educate on optimal treatment procedures.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education
High School Diploma -
Oilfields High School
Black Diamond, AB06.1989
Skills
- Patient relations
- Patient Care and Safety
- Monitoring fluids
- Medical terminology knowledge
- Infection control procedures
- Collecting specimens
- Database Administration
- Respiratory equipment training
- Helping with medication
- Collecting vital signs
- Performing patient intakes
- Calm and level-headed under duress
- Able to lift 50 pounds
- Preparing meals
- Records Management
- Electronic charting
- Recording vital signs
- Direct patient care
- Documenting behaviors
- Maintaining privacy
- Safety precautions
- Geriatric care
- Patient-focused care
- Reliable team player
- Compassionate
- Medical terminology
- Alzheimer's and dementia care
- Patient assessments
- Vital signs monitoring
- Basic life support
- Healthcare ethics
- Bedside manner
- End-of-life care
- Patient lifting
- Companionship and emotional support
Education and Training
other
Languages
English
Professional Working
Certification
- CNA - Certified Nurse Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Work-life balancePersonal development programsHealthcare benefitsTimeline
Cetified Nursing Assistant, Long Term Care
Covenant Health St Mary's Health Centre
03.2022 - Current
Certified Nursing Assistant, Home Care
Alberta Health Services
06.2016 - 10.2021
Cetified Nursing Assistant, Continuing Care
Alberta Health Services
03.2009 - 06.2016
Bookkeeper
Dreamweaver Financial Ltd.
01.2007 - 03.2009
Nursing Assistant
David Thompson Health Region
05.2002 - 12.2007
High School Diploma -
Oilfields High School
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