MICHELLE JUNG
Edmonton,AB
Summary
Experienced hospitality professional with a strong customer service background and the ability to thrive in fast-paced, high-volume environments. Demonstrates excellent multitasking, time management, and attention to detail while maintaining quality and consistency in service. Holds a business accounting degree, bringing valuable insight into store operations, organization, and efficiency across multiple roles. Adaptable, quick to learn, and solution-oriented, with the ability to contribute ideas that support operational improvement and team success. Personable, dependable, and committed to delivering excellent guest experiences while supporting overall business goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Drink Maker, Server
Teapsy
Edmonton, AB
09.2022 - 05.2023
- Prepared a variety of beverages, ensuring quality and consistency in taste and presentation.
- Operated blending and brewing equipment to create drinks efficiently and safely.
- Assisted in maintaining cleanliness and organization of workstations to comply with health standards.
- Collaborated with team members to optimize drink preparation processes during peak hours.
- Balanced multiple responsibilities such as taking orders, preparing drinks, and tending to customers'' needs in a timely manner.
Server, Barista, Cashier
FUWA FUWA
Edmonton, AB
06.2022 - 09.2022
- Provided exceptional customer service by accurately taking and delivering orders.
- Assisted in maintaining cleanliness and organization of dining areas.
- Learned menu items and daily specials to effectively communicate with guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Art Tutor
Private Client
Calgary
02.2020 - 05.2022
- Developed customized lesson plans to enhance student creativity and artistic skills.
- Facilitated engaging art workshops, fostering a collaborative learning environment.
- Provided constructive feedback on student artwork, encouraging personal expression and growth.
- Collaborated with parents to discuss student progress and address individual needs effectively.
- Implemented diverse teaching methods to accommodate various learning styles and preferences.
Education
No Degree - Business Administration – Accounting(diploma)
Northern Alberta Institute of Technology
Edmonton12-2025
High School Diploma -
Sir Winston Churchill High School
Calgary, AB06.2022
Skills
- Speed and efficiency
- Cleanliness and sanitation
- Menu development
- Alcohol safety
- Customer service
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Friendly and outgoing
- Time management
- Listening skills
Expertise in behavior modeling
Policy enforcement
Hospitality support skills
Flexible and Adaptable
Collaboration
Customer Service
Conflict Resolution
Driven individual
Responsible
Good listening skills
Teambuilding
Organization and Time Management
Leadership
Speed and efficiency
Creativity and innovation
Adaptability to trends
Cleanliness and sanitation
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
BILINGUAL
English
Native or Bilingual
Korean
Native or Bilingual
Japanese
Limited Working
Certification
Proserve Certificate
Timeline
Drink Maker, Server
Teapsy
09.2022 - 05.2023
Server, Barista, Cashier
FUWA FUWA
06.2022 - 09.2022
Art Tutor
Private Client
02.2020 - 05.2022
No Degree - Business Administration – Accounting(diploma)
Northern Alberta Institute of Technology
High School Diploma -
Sir Winston Churchill High School
ADDITIONAL INFORMATION
- I am great at Math, design and is great at cooking.
- I can do quick math and if the store needs a design with any special events I can always help with details and layouts.
- I am also enthusiastic about cooking as I once wanted to be a patissier. I do know various recipes and use to using ovens and any cooking equipments.
Dean's Honour Roll
Fall, Winter 2025