MICHELLE JUNG
Edmonton,AB
Summary
Experienced hospitality professional with a strong customer service background and the ability to thrive in fast-paced, high-volume environments. Demonstrates excellent multitasking, time management, and attention to detail while maintaining quality and consistency in service. Holds a business accounting degree, bringing valuable insight into store operations, organization, and efficiency across multiple roles. Adaptable, quick to learn, and solution-oriented, with the ability to contribute ideas that support operational improvement and team success. Personable, dependable, and committed to delivering excellent guest experiences while supporting overall business goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Drink Maker, Server
Teapsy
09.2022 - 05.2023
- Prepared a variety of beverages, ensuring quality and consistency in taste and presentation.
- Operated blending and brewing equipment to create drinks efficiently and safely.
- Assisted in maintaining cleanliness and organization of workstations to comply with health standards.
- Collaborated with team members to optimize drink preparation processes during peak hours.
- Balanced multiple responsibilities such as taking orders, preparing drinks, and tending to customers'' needs in a timely manner.
Server, Barista, Cashier
FUWA FUWA
06.2022 - 09.2022
- Provided exceptional customer service by accurately taking and delivering orders.
- Assisted in maintaining cleanliness and organization of dining areas.
- Learned menu items and daily specials to effectively communicate with guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Art Tutor
Private Client
02.2020 - 05.2022
- Developed customized lesson plans to enhance student creativity and artistic skills.
- Facilitated engaging art workshops, fostering a collaborative learning environment.
- Provided constructive feedback on student artwork, encouraging personal expression and growth.
- Collaborated with parents to discuss student progress and address individual needs effectively.
- Implemented diverse teaching methods to accommodate various learning styles and preferences.
Education
No Degree - Business Administration – Accounting(diploma)
Northern Alberta Institute of Technology
Edmonton12-2025
High School Diploma -
Sir Winston Churchill High School
Calgary, AB06.2022
Skills
- Speed and efficiency
- Cleanliness and sanitation
- Menu development
- Alcohol safety
- Customer service
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Friendly and outgoing
- Time management
- Listening skills
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
BILINGUAL
English
Native or Bilingual
Korean
Native or Bilingual
Japanese
Limited Working
Certification
Proserve Certificate
Timeline
Drink Maker, Server
Teapsy
09.2022 - 05.2023
Server, Barista, Cashier
FUWA FUWA
06.2022 - 09.2022
Art Tutor
Private Client
02.2020 - 05.2022
No Degree - Business Administration – Accounting(diploma)
Northern Alberta Institute of Technology
High School Diploma -
Sir Winston Churchill High School
ADDITIONAL INFORMATION
- I am great at Math, design and is great at cooking.
- I can do quick math and if the store needs a design with any special events I can always help with details and layouts.
- I am also enthusiastic about cooking as I once wanted to be a patissier. I do know various recipes and use to using ovens and any cooking equipments.
Dean's Honour Roll
Fall, Winter 2025