Michelle Julongbayan
Toronto,ON
Summary
Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over 6 years of superior call center industry performance. Organized and attentive to detail with aptitude for training document creation and program management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Video / Content Maker
Bell Canada
01.2023 - Current
- Edited films and videotapes to insert music, dialogue and sound effects, arrange films into sequences and correct errors, using editing equipment
- Created and maintained video and audio record archive for all productions
- Utilized graphical elements, key frame animation and sound to convey information.
- Enhanced video quality by utilizing advanced editing techniques and software.
- Increased viewer engagement through the creation of compelling visual content and storytelling.
- Expanded audience reach by optimizing videos for search engines and social media platforms.
- Improved overall company branding with visually appealing video elements and consistent messaging.
- Collaborated with team members to develop innovative video concepts for various platforms.
- Contributed to a cohesive team environment by sharing knowledge, resources, and expertise with colleagues.
- Maintained up-to-date knowledge of industry trends and best practices in order to continuously improve skills as a Video Creator.
Sales Trainer/ Coach
Bell Canada
02.2011 - Current
- Designed and implemented sales training program and documentation.
- Increased sales team productivity by developing and implementing comprehensive training programs.
- Enhanced team performance by developing and implementing effective coaching strategies
- Collaborated with sales leaders, project and operations managers and internal/ external partners to align training initiatives with strategic business goals.
- Maximized revenue growth by implementing effective upselling and cross-selling strategies in training curriculum.
- Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
- Reduced time spent in the field by creating efficient role-play scenarios for realistic practice during training sessions.
- Revamped outdated course materials to reflect current best practices in sales methodologies and processes.
- Reinforced key messages through multiple channels including presentations, case studies, group discussions, hands-on exercises, role-plays, and interactive simulations.
- Provided ongoing support to sales teams external and internal by acting as a resource for product knowledge, industry news, competitive analysis, and performance enhancement strategies.
- Contributed to the overall success of the organization by sharing best practices and collaborating with cross-functional teams on business development initiatives.
- Trained on sales and account management practices to reduce process gaps and enhance performance, efficiency and profitability.
- Provided coaching and mentoring to employees.
- Trained and mentored over 200 new personnel hired to fulfill various roles. (operations manager, team leaders, agents)
- Developed and implemented successful onboarding program. Sales Mastery Training for new team leaders and members joining the sales team
- Built and maintained professional relationships with internal and external partners,
Customer Service Representative – Call Centre
Asia Pacific Telecenter
04.2010 - 07.2010
- Responded to general inquiries from staff and clients via telephone, mail and email
- Determined charges for services requested, collected deposits and payments, and arranged for billing.
Bid Specialist
OSRP - Subsidiary Of PCMALL
01.2007 - 03.2010
- Set up cost monitoring and reporting systems and procedures
- Prepared estimates for use in selecting vendors and subcontractors
- Prepared and maintained directory of suppliers, contractors and subcontractors.
Customer Service Representative
OSRP - Subsidiary Of PCMALL
01.2007 - 01.2008
- Updated and maintained database with accurate customer information and timely data entry
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Inbound Call Center Sales Representative
24 / 7 Contact Solutions
02.2005 - 01.2007
- Fulfilled requests by clarifying desired information and completing transactions
- Promoted additional services to add value to current service packages.
Quality Assurance Specialist
On Demand Contact Solutions
03.2004 - 12.2004
- Performed routine audits and quality assurance reviews to test operational processes
- Used quality monitoring data management system to compile and track performance at team and individual level
- Communicated audit and quality review results and recommendations through written reports and face-to-face meetings.
Education
Completed Medical Office Administrator -
CDI College
Toronto, ON07.2012
Completed Information Technology -
The Ontario College of Trades and Apprenticeship Act, 2009
12.2013
Completed Coursework Towards Associate In Arts (A.A.) -
University Of The Philippines
Completed Coursework Towards Psychology - Psychology
Far Eastern University
Manila Philippines07.2001
Skills
- Training Program Creation
- Sales Team Development
- Sound Design
- Sound Editing
- Creative Collaboration
- Video Production and Editing
- Sound Effects
- Social Media Platforms
Certification
Apprentice in Information Technology in the Ontario of Trades and Apprenticeship.
Custom
UPON REQUEST
Timeline
Video / Content Maker
Bell Canada
01.2023 - Current
Sales Trainer/ Coach
Bell Canada
02.2011 - Current
Customer Service Representative – Call Centre
Asia Pacific Telecenter
04.2010 - 07.2010
Bid Specialist
OSRP - Subsidiary Of PCMALL
01.2007 - 03.2010
Customer Service Representative
OSRP - Subsidiary Of PCMALL
01.2007 - 01.2008
Inbound Call Center Sales Representative
24 / 7 Contact Solutions
02.2005 - 01.2007
Quality Assurance Specialist
On Demand Contact Solutions
03.2004 - 12.2004
Completed Medical Office Administrator -
CDI College
Completed Information Technology -
The Ontario College of Trades and Apprenticeship Act, 2009
Completed Coursework Towards Associate In Arts (A.A.) -
University Of The Philippines
Completed Coursework Towards Psychology - Psychology
Far Eastern University