Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic
Michelle Julongbayan

Michelle Julongbayan

Toronto,ON

Summary

Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over 6 years of superior call center industry performance. Organized and attentive to detail with aptitude for training document creation and program management.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Video / Content Maker

Bell Canada
01.2023 - Current
    • Edited films and videotapes to insert music, dialogue and sound effects, arrange films into sequences and correct errors, using editing equipment
    • Created and maintained video and audio record archive for all productions
    • Utilized graphical elements, key frame animation and sound to convey information.
    • Enhanced video quality by utilizing advanced editing techniques and software.
    • Increased viewer engagement through the creation of compelling visual content and storytelling.
    • Expanded audience reach by optimizing videos for search engines and social media platforms.
    • Improved overall company branding with visually appealing video elements and consistent messaging.
    • Collaborated with team members to develop innovative video concepts for various platforms.
    • Contributed to a cohesive team environment by sharing knowledge, resources, and expertise with colleagues.
    • Maintained up-to-date knowledge of industry trends and best practices in order to continuously improve skills as a Video Creator.

Sales Trainer/ Coach

Bell Canada
02.2011 - Current
    • Designed and implemented sales training program and documentation.
    • Increased sales team productivity by developing and implementing comprehensive training programs.
    • Enhanced team performance by developing and implementing effective coaching strategies
    • Collaborated with sales leaders, project and operations managers and internal/ external partners to align training initiatives with strategic business goals.
    • Maximized revenue growth by implementing effective upselling and cross-selling strategies in training curriculum.
    • Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
    • Reduced time spent in the field by creating efficient role-play scenarios for realistic practice during training sessions.
    • Revamped outdated course materials to reflect current best practices in sales methodologies and processes.
    • Reinforced key messages through multiple channels including presentations, case studies, group discussions, hands-on exercises, role-plays, and interactive simulations.
    • Provided ongoing support to sales teams external and internal by acting as a resource for product knowledge, industry news, competitive analysis, and performance enhancement strategies.
    • Contributed to the overall success of the organization by sharing best practices and collaborating with cross-functional teams on business development initiatives.
    • Trained on sales and account management practices to reduce process gaps and enhance performance, efficiency and profitability.
    • Provided coaching and mentoring to employees.
    • Trained and mentored over 200 new personnel hired to fulfill various roles. (operations manager, team leaders, agents)
    • Developed and implemented successful onboarding program. Sales Mastery Training for new team leaders and members joining the sales team
    • Built and maintained professional relationships with internal and external partners,

Customer Service Representative – Call Centre

Asia Pacific Telecenter
04.2010 - 07.2010
  • Responded to general inquiries from staff and clients via telephone, mail and email
  • Determined charges for services requested, collected deposits and payments, and arranged for billing.

Bid Specialist

OSRP - Subsidiary Of PCMALL
01.2007 - 03.2010
  • Set up cost monitoring and reporting systems and procedures
  • Prepared estimates for use in selecting vendors and subcontractors
  • Prepared and maintained directory of suppliers, contractors and subcontractors.

Customer Service Representative

OSRP - Subsidiary Of PCMALL
01.2007 - 01.2008
  • Updated and maintained database with accurate customer information and timely data entry
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

Inbound Call Center Sales Representative

24 / 7 Contact Solutions
02.2005 - 01.2007
  • Fulfilled requests by clarifying desired information and completing transactions
  • Promoted additional services to add value to current service packages.

Quality Assurance Specialist

On Demand Contact Solutions
03.2004 - 12.2004
  • Performed routine audits and quality assurance reviews to test operational processes
  • Used quality monitoring data management system to compile and track performance at team and individual level
  • Communicated audit and quality review results and recommendations through written reports and face-to-face meetings.

Education

Completed Medical Office Administrator -

CDI College
Toronto, ON
07.2012

Completed Information Technology -

The Ontario College of Trades and Apprenticeship Act, 2009
12.2013

Completed Coursework Towards Associate In Arts (A.A.) -

University Of The Philippines

Completed Coursework Towards Psychology - Psychology

Far Eastern University
Manila Philippines
07.2001

Skills

    • Training Program Creation
    • Sales Team Development
    • Sound Design
    • Sound Editing
    • Creative Collaboration
      • Video Production and Editing
      • Sound Effects
      • Social Media Platforms

Certification

Apprentice in Information Technology in the Ontario of Trades and Apprenticeship.

Custom

UPON REQUEST

Timeline

Video / Content Maker

Bell Canada
01.2023 - Current

Sales Trainer/ Coach

Bell Canada
02.2011 - Current

Customer Service Representative – Call Centre

Asia Pacific Telecenter
04.2010 - 07.2010

Bid Specialist

OSRP - Subsidiary Of PCMALL
01.2007 - 03.2010

Customer Service Representative

OSRP - Subsidiary Of PCMALL
01.2007 - 01.2008

Inbound Call Center Sales Representative

24 / 7 Contact Solutions
02.2005 - 01.2007

Quality Assurance Specialist

On Demand Contact Solutions
03.2004 - 12.2004

Completed Medical Office Administrator -

CDI College

Completed Information Technology -

The Ontario College of Trades and Apprenticeship Act, 2009

Completed Coursework Towards Associate In Arts (A.A.) -

University Of The Philippines

Completed Coursework Towards Psychology - Psychology

Far Eastern University
Michelle Julongbayan