Michelle Jones
Penticton
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Legal Assistant/Receptionist Administrator
Okanagan Notaries
Penticton
06.2024 - Current
- Opened conveyancing files for the conveyancers.
- Understood how to use QuickBooks for day-to-day transactions.
- Maintained confidentiality and understood the Freedom of Information and Protection of Privacy Act.
- Scanned physical documents into electronic format for storage in a secure database system.
- Coordinated the distribution of legal materials to other parties as required.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing documents; and obtaining necessary signatures.
Accounting Clerk, Utilities
City of Penticton
Penticton
12.2012 - 06.2024
- Assist with customers at the counter, phone calls, and emails quickly and efficiently
- Create utility bills for City of Penticton residents
- Communicated out to our contract company, IDRS, for mailing utility bills
- Knowledge of debits and credits
- Knowledge of Advanced Utility programs, such as CIS and Tempest
- Excellent knowledge of Microsoft Office (Word, Excel, and Outlook)
- Process Credit Card payments and Telebanking payments
- Able to fill in for the Utility Technician when absent
- Oversees utility billing procedures such as importing/exporting reads, proofing the reads
- Create new service accounts for new constructions.
- Process refunds for customers
- Complete month-end tasks
- Organized and developed a new procedure on how to collect from delinquent utility accounts
- Able to handle difficult situations with customers (i.e., Disconnections for non-payment)
- Understood the Records Management System
- Communicate with the Electrical Department with ongoing inquiries
- Create service orders for the meter technicians to check meters and readings
- Able to multi-task in a fast-paced environment with accuracy
Lifeguard/Swim Instructor
- Teach infants/kids/adults how to swim with patience
- Process report cards after each lesson after lesson/guarding shifts
- Prepare ahead lesson prep for each class
- Monitor and access patrons swimming
- Performed general maintenance duties
- Check chemical balances between all pools
- General changeroom/pool deck clean up
- Provide excellent customer service while monitoring the patrons in the pool area
- Excellent multi-tasker
Education
Diploma - Marketing in Business Administration
Okanagan College
Penticton06-2014
Skills
- Adaptable
- Time management
- Records management
- Conflict resolution
- Data entry accuracy
- Effective communication
- Team collaboration
- Attention to detail
- Microsoft Office (Word, Excel, Outlook)
- Customer service
- Problem solving
- Client relations
- Confidentiality
- Problem Solving
- Quick and Active learner
- Team Leader
- Customer relationship management
- QuickBooks usage
- Multi-line switchboard
- Relationship building
- Task prioritization
- Data management
- Calendar management
- Document filing
- Administrative support
- Scheduling/Planning
Certification
- First Aid Level 2, 02/01/22, 10/01/25, City of Penticton - City Hall
- Joint Health and Safety Committee, 01/01/22, 06/01/24, City of Penticton - City Hall
Pronouns
she/her
Volunteering And Leadership
The City of Penticton and CUPE Local 608, 01/01/23, 06/01/24, The City's Day of Mourning Planning Committee, Involved in The City's Day of Mourning planning committee. The planning committee is brought together by workers from various businesses, such as City of Penticton, Interior Health, Union reps.
Personal Information
Total Experience: Experienced working professional with over 9 years of expertise in client service, financial transactions, and administrative support.
Affiliations
- Slo-pitch
- Snowboarding
- CrossFit / Gym attendance
- Hiking
- Experiencing new experiences outdoors
Timeline
Legal Assistant/Receptionist Administrator
Okanagan Notaries
06.2024 - Current
Accounting Clerk, Utilities
City of Penticton
12.2012 - 06.2024
Lifeguard/Swim Instructor
Diploma - Marketing in Business Administration
Okanagan College
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