Michelle Johnson

• Supervised daily operations to ensure efficient store management.
• Trained and mentored staff on customer service and sales techniques.
• Managed inventory control and product placement to maximize sales opportunities.

• Control wages and hours.

•. Ensure the safety of the store customer’s and employees.

•. Drive sales, by having the seasonal correct items on the floor.

•. Cash Controls

•. Staying within Compliance

•. Follow corporate policy and procedures.

•. Performance coaching”s/ performance evaluations.

•. Maintaining store standards, on the inside and outside of the building.

• Hiring- Terminations

Reviewed profit and loss reports to identify trends and drive financial performance improvements.

•. Shrink controls and Loss.

• Implemented company policies and procedures across all departments.
• Resolved customer complaints to enhance shopping experience.
• Conducted regular store audits to ensure compliance with standards.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Resolved customer complaints in a professional manner.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Minimized waste by employing specific expense-tracking and cost-control strategies.
• Monitored inventory levels and placed orders to maintain stock.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Ensured compliance with all company policies and procedures.
• Analyzed sales data to identify trends in customer buying habits.
• Managed financial aspects of the business including payroll processing, accounts payable and receivable, budgeting.
• Assisted customers with product selection while providing excellent customer service.
• Maintained accurate records of all transactions using point-of-sale system.
• Conducted periodic safety drills to reinforce safety practices and ensure compliance across the store.
• Encouraged professional growth and talent development in associates to increase performance.
• Mitigated business risks by working closely with staff members and assessing performance.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.

• Conducted investigations into suspected internal and external theft.
• Collaborated with law enforcement on criminal cases involving store losses.
• Reviewed surveillance footage to gather evidence of theft activities.
• Identified, investigated and resolved internal and external theft and fraud.
• Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
• Monitored store activities to identify and prevent theft incidents.
• Trained staff on loss prevention techniques and emergency procedures.
• Performed audits of safety procedures, business offices, and CCTV systems.
• Monitored and supervised customer's activities in store to detect signs of attempted theft.
• Enforced company policies related to loss prevention initiatives within the store.
• Advised employees on proper safety protocols while working alone at night or in isolated areas.
• Created reports summarizing findings from investigations for use by management team members.
• Performed inspections of all entry points into the building, including doors, windows, and gates, ensuring they were properly secured.
• Reviewed daily sales transactions for any discrepancies that may indicate fraudulent activity.
• Maintained detailed records of investigations including suspect information, incident reports, witness statements, evidence collected, and outcome of cases.
• Investigated employee theft incidents by interviewing witnesses and suspects and gathering evidence.
• Developed strategies to reduce losses due to theft or fraud in the workplace.
• Conducted surveillance of retail stores to identify and apprehend shoplifters.
• Inspected merchandise before it left the store in order to minimize shrinkage during transport or delivery.
• Assisted with store inventory audits to ensure accuracy of stock levels and deter internal theft.
• Analyzed security footage from CCTV cameras to identify irregularities or unlawful activity.
• Managed inventory control systems designed to monitor stock levels accurately without disruption of workflow.
• Participated in regular meetings with management team members regarding new loss prevention procedures or updates.
• Provided friendly and professional assistance to employees, visitors and customers.
• Provided friendly and professional assistance to employees, visitors and customers.