MICHELLE JOHNSON
MOKELUMNE HILL,CA
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional House Cleaner
Cleaning Authority
Fresno, CA
05.2019 - 10.2023
- Cleaned residential spaces daily using dusting, sweeping, vacuuming, and mopping to maintain consistent hygiene standards.
- Performed routine waste removal and basic maintenance to reduce client service interruptions and complaints.
- Documented inspection findings after each visit to support scheduling accuracy and follow-up actions.
- Resolved client concerns on-site using problem-solving to improve satisfaction and secure repeat bookings.
- Demonstrated strong attention to detail while cleaning, ensuring a spotless environment that enhanced client satisfaction and trust.
- Coordinated with team members to streamline cleaning processes, reducing time spent on tasks while maintaining high standards of cleanliness.
Care Provider
In Home Supportive Service
Fresno, CA
01.2016 - 04.2022
- Provided daily personal care and meal preparation for clients, improving daily living consistency with measurable results.
- Managed household tasks and transportation, reducing missed appointments and improving client routine reliability.
- Assisted with bathing and mobility support, decreasing client safety incidents through attentive supervision.
- Coordinated with family and health professionals to adjust care plans, enhancing client comfort and care effectiveness.
- Maintained accurate records of care activities and health changes, ensuring compliance with regulations and facilitating informed decision-making.
Environmental Service Tech
Community Regional Medical Center
Fresno, CA
12.2018 - 03.2019
- Maintained sanitation of patient rooms and high-touch surfaces to uphold hospital infection control standards.
- Followed standard, contact, airborne, and droplet precautions to reduce cross-contamination risk.
- Documented cleaning tasks and compliance to support facility audits and quality reviews.
- Monitored cleaning supplies and inventory levels, ensuring timely restocking and minimizing disruptions to service efficiency.
Education
High School Diploma - undefined
Central East High
Fresno, CASkills
- Basic Computer Skills
- Communication
- Teamwork
- Problem Solving
- Leadership
- Multi tasking
- Dependability
- Self-confidence
- Positive Attitude
- Reliability
- Patience
Certification
Certified Professional House Cleaner
Timeline
Professional House Cleaner
Cleaning Authority
05.2019 - 10.2023
Environmental Service Tech
Community Regional Medical Center
12.2018 - 03.2019
Care Provider
In Home Supportive Service
01.2016 - 04.2022
High School Diploma - undefined
Central East High