Summary
Overview
Work History
Education
Skills
Awards
Relatedskills
Timeline
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Michelle Johnson

Los Angeles

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

23
23
years of professional experience

Work History

Office Manager

Porcelain & Fiberglass Maintenance
03.2012 - Current
  • Responsible for managing office staff and 16 technicians out in the field
  • Schedule refinishing services accordingly thorough out Southern California, Orange County, Riverside, and surrounding cities
  • Responsible for managing detail aging, computerized and manual cash batch, data entry, order processing functions and sales journal
  • Maintains the accounts receivable records for an organization, such as preparing customer statements, bills, and invoices, reconciling expenses to the general ledger, and handling basic client inquiries
  • Prepares daily and monthly receivable statements
  • Compiles and sorts documents, such as invoices and checks, substantiating business transactions
  • Direct calls and respond to inquiries
  • Responsible for opening and closing office during business hours

Team Leader / Customer Service Associate

E BRIDGE
11.2010 - 03.2012
  • Accountable for sales performance and team building, of Account Managers
  • Supervise, mentor, train and develop Customer Service agents and Account Managers on daily performance and goals
  • Recruit, hire and train new talent both overseas and in U.S.
  • Develop training procedures, up-sale scripts and policies call center
  • Supervised up-sales and assisted team in reaching daily, weekly and monthly goals
  • Create monthly budgets, contest’s and incentive program for Account Managers and Customer Service

Call Center Manager

Alena Internet Corp.
01.2004 - 10.2010
  • Accountable for all aspects of performance and agent growth
  • Supervise, train and develop agents on daily, annually and quarterly performance
  • Recruit, hire and train new talent
  • Develop and implement training procedures
  • Manage call queue; and create daily traffic reports
  • Supervised sales and assisted team in reaching daily goals
  • Solely responsible for all QA of department

Customer Service Representative

MCM / VXI
08.2002 - 09.2003
  • Dealt directly with customers of AT&T services and handled all phone inquiries
  • Responsible for retention and sales goals of department standard
  • Assisted supervisor with agent training and skill enhancements
  • Worked on QA of team and reported back to supervisor
  • Managed accounts for satisfaction of service to increase retention
  • Job awards and recognition (RAMP) Certified
  • Consecutive Employee of the Month award winner

Education

Medical Assistant - Medical Assistant student

EVEREST COLLEGE
Gardena, CA

High School Diploma -

DOWNTOWN BUSINESS MAGNET HIGH SCHOOL
Los Angeles, CA

Skills

  • QuickBooks
  • Microsoft Word
  • Excel
  • PowerPoint
  • Photoshop
  • Publisher
  • Spanish Speaker
  • Office Management
  • Customer Service Expert
  • Employee Training
  • Relationship Building
  • Staff Management

Awards

  • RAMP Certified
  • Consecutive Employee of the Month award winner

Relatedskills

QuickBooks, Microsoft Word, Excel, PowerPoint, Photoshop, Publisher, Written and Spoken Spanish

Timeline

Office Manager

Porcelain & Fiberglass Maintenance
03.2012 - Current

Team Leader / Customer Service Associate

E BRIDGE
11.2010 - 03.2012

Call Center Manager

Alena Internet Corp.
01.2004 - 10.2010

Customer Service Representative

MCM / VXI
08.2002 - 09.2003

High School Diploma -

DOWNTOWN BUSINESS MAGNET HIGH SCHOOL

Medical Assistant - Medical Assistant student

EVEREST COLLEGE

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Michelle Johnson