Michelle Jeannotte

• Streamlined financial reporting processes for improved efficiency and accuracy.
• Managed a diverse portfolio of investments, effectively mitigating risk and maximizing returns.
• Optimized workflow processes within the department, resulting in increased productivity among team members.
• Developed comprehensive financial plans to help clients achieve their long-term goals.
• Evaluated the performance of various investment vehicles, making informed recommendations to clients based on their individual needs and risk tolerance levels.
• Strengthened client retention through consistent follow-up communications and proactive problemsolving.

• Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
• Placed orders for supplies such as ribbon and cellophane.
• Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
• Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
• Educated customers about proper handling and care for maximum life of each flower arrangement or plant.

In my current position I look after the floral department and Cosmetic department. I’m

responsible for all ordering, merchandising and running the Floral department at the Willougby Save on foods.

I look after the Cosmetic department. I do all the in store ordering and dealing with reps.

I also help out in other areas of the store such as Cake center, deli, general merchandise, grocery and on cash.

• Mentored junior staff members, fostering a positive team environment and improving overall performance.
• Trained employees on customer order taking and basic floral arranging.
• Managed staff scheduling, balancing employee availability.
• Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
• Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
• Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.

Helped clients with there financial needs including investing, Estate planning, RRSP and loans.

• Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
• Prepared potted plants and bouquets based on customer requirements.
• Utilized floral design techniques to craft unique floral arrangements.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.