Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Michelle Jaquish

Summary

A retired financial advisor/insurance agent, that is looking to return to work part-time, to a customer service based environment. I'm a personable, empathetic employee with a passion for helping others with services needed. Highly skilled in verbal and written communication, organization, conflict resolution and relationship-building. A mentor that is open minded, empowering and supportive. Quality customer care is the key to success.

Overview

19
19
years of professional experience

Work History

Paws and Claws Pet and Home Care

Semi Retired Self Employment
01.2010 - 04.2024
  • Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
  • Ensured timely feedings and exercise routines for pets in accordance with owner instructions.
  • Supported positive behavior reinforcement during walks or playtime sessions for better pet obedience outcomes.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.

Account Executive

Prizm Financial Inc.
01.2007 - 06.2010
  • Worked with business owners and their employees on their corporate and individual retirement planning needs Utilizing health benefits, pensions, RRSP's, TFSA's, life and disability insurance requirements.
  • Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
  • Negotiated contracts with insurance companies, securing competitive pricing and favorable terms for our clients.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.

General and Commercial Insurance Agent

WKB/Newell Agencies-Western Financial Group
02.2005 - 12.2006

Education

Life And General Insurance Licenses - Financial Services And Insurance

Alberta Insurance Council
Calgary, AB
01.2010

Administrative And Legal Secretary Diploma - Business And Legal Administration

The Career College
Calgary, AB
05.2001

Skills

  • Retirement Planning
  • Life and Disability Insurance
  • Auto and Home Insurance
  • Employee Benefits
  • Customer Retention
  • Complaint Handling
  • Sales and Cross-Selling
  • Customer Service
  • Business Administration
  • Microsoft Office
  • Social Media

Languages

English

Additional Information

References upon request.

Timeline

Paws and Claws Pet and Home Care

Semi Retired Self Employment
01.2010 - 04.2024

Account Executive

Prizm Financial Inc.
01.2007 - 06.2010

General and Commercial Insurance Agent

WKB/Newell Agencies-Western Financial Group
02.2005 - 12.2006

Life And General Insurance Licenses - Financial Services And Insurance

Alberta Insurance Council

Administrative And Legal Secretary Diploma - Business And Legal Administration

The Career College
Michelle Jaquish