Michelle Jackson
San Bernardino
Summary
Dedicated CNA with extensive experience at Havon Post Acute, skilled in vital signs monitoring and patient advocacy. Known for enhancing patient satisfaction through compassionate care and effective communication. Proven ability to implement infection control practices and ensure safety, fostering a positive healing environment for diverse patient populations.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Havon Post Acute
05.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
CNA
Del Rosa Villa Post Acute
08.2023 - 01.2024
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Reduced patient stress levels through effective communication and active listening skills.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Heritage Gardens Healthcare Center
12.2022 - 08.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Medical Assistant
Prism Medical Clinic
10.2016 - 02.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
Associate of Applied Science - Nursing
Los Angeles Pacific University
San Dimas, CA12-2025
High School Diploma -
SIATECH School of Integrated Technologies
San Bernardino, CA08-2009
No Degree - Business Administration
Job Corps
San Bernardino, CA10-2008
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Basic life support
- End-of-life care
- Patient transfers
- Maintaining confidentiality
- Clinical documentation
- Wound care
- Problem-solving
- Multitasking and organization
- Team collaboration
- Active listening
- Conflict resolution
- Patient advocacy
- Health monitoring
- Infection control practices
- Toileting assistance
- Reliable team player
- Recording vital signs
- Safety precautions
- Bedside manner
- Electronic charting
- Direct patient care
- Light housekeeping
Accomplishments
- Achieved and maintained patient confidentiality through effectively remaining professional at all times.
- Documented and resolved in patient confrontation which led to a peaceful resolution.
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Learning to be bilingual
"I’m currently in the process of learning Spanish and am at the beginner level. I’ve been working on expanding my vocabulary and understanding basic grammar, and I’m actively practicing through various resources like language apps, courses, and speaking with native speakers. While I'm still building my confidence and fluency, I am very eager to continue improving, and I’m committed to becoming more proficient over time. I see this as an exciting opportunity to enhance my skills and bring additional value to the team."
Languages
English
Full Professional
Timeline
CNA
Havon Post Acute
05.2024 - Current
CNA
Del Rosa Villa Post Acute
08.2023 - 01.2024
CNA
Heritage Gardens Healthcare Center
12.2022 - 08.2023
Medical Assistant
Prism Medical Clinic
10.2016 - 02.2018
Associate of Applied Science - Nursing
Los Angeles Pacific University
High School Diploma -
SIATECH School of Integrated Technologies
No Degree - Business Administration
Job Corps
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