MICHELLE IRABA
Toronto,ON
Summary
Dynamic and compassionate Case Worker at The Salvation Army, skilled in client advocacy and crisis intervention. Expert in mental health disorders, I effectively assessed needs and facilitated access to essential resources, empowering clients towards independent living. My strong communication and active listening skills fostered trust and collaboration, driving successful outcomes in challenging situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Worker
The Salvation Army
St. Catharines, Canada
02.2020 - 03.2025
- Counseled residents for seamless transition to independent living.
- Assessed service delivery challenges and opportunities within local area.
- Conducted individual and family interviews to identify specific client needs.
- Advocated for client rights by attending court hearings and filing appeals.
- Facilitated access to community resources including housing, medical care, and employment.
- Delivered crisis intervention services during emergencies.
- Facilitated group therapy sessions focusing on topics including mental health, substance abuse, family dynamics, crisis intervention and life skills development.
Community Health Worker
Bayshore
St. Catharines, Canada
03.2017 - 01.2020
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
Community Recreation Programmer
Forestry
Toronto, Canada
07.2013 - 02.2017
- Developed and maintained relationships with community agencies and organizations in order to communicate legislation, policy and procedures.
- Assessed the recreational requirements of the community; evaluated the effectiveness of programs and identified areas where new programs were needed.
- Developed and/or maintained recreation and sport programs-based research, data gathering and recommendations.
- Reviewed and evaluated information to improve divisional policies, procedures, and forms.
Assistant Probation Officer
Ontario Ministry of Community Safety, Correctional Services
Toronto, Canada
10.2011 - 07.2013
- Monitored offenders' activities regarding fulfillment of court ordered requirements.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Maintained positive relationships with offenders and family members through weekly visits.
- Worked in collaboration with offenders to fully participate in rehabilitation planning.
- Cultivated rapport with defendants and offenders while assessing living conditions and background to drive optimal case success.
- Collected probationer conduct information from community individuals, family members and government agency representatives.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
Education
Community Health Care Worker
IBT COLLEGE
06-2019
Diploma - Social Service Worker
Seneca College of Applied Arts and Technology
North York, ON06.2014
Skills
- Mental health disorders expertise
- Client advocacy and support
- Case management strategies
- Assessment techniques
- Empathy and understanding
- Active listening skills
- Crisis intervention methods
- Effective communication skills
- Report writing
Certification
- CPR certified through Canadian Red Cross
- SMG certified through Safety Management Group
References
References available upon request.
Timeline
Case Worker
The Salvation Army
02.2020 - 03.2025
Community Health Worker
Bayshore
03.2017 - 01.2020
Community Recreation Programmer
Forestry
07.2013 - 02.2017
Assistant Probation Officer
Ontario Ministry of Community Safety, Correctional Services
10.2011 - 07.2013
Community Health Care Worker
IBT COLLEGE
Diploma - Social Service Worker
Seneca College of Applied Arts and Technology
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