Michelle Ingram
Lac Vert,SK
Summary
Detail-oriented administrative professional with experience in scheduling, data entry, customer service, and office operations. Proven ability to coordinate schedules and maintain organized systems in fast-paced environments. Certified in Office Administration with training in Medical Terminology, bringing strong organizational and communication skills to administrative roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chair Rental
Polished Hair & Day Spa
Tisdale, Canada
01.2024 - Current
- Managed chair rental operations, coordinating client bookings and scheduling.
- Greeted and directed clients to ensure smooth service experiences.
- Monitored product stock levels and identified items for timely restock.
- Managed personal retail sales by maintaining inventory, setting prices, and handling reorders.
Office Assistant
Taylor’s Auctioneers
Melfort, Canada
04.2022 - Current
- Managed payments and organized invoices in numeric order for easy retrieval.
- Greeted customers upon arrival to ensure a welcoming experience during payment.
- Assisted customers by answering phone inquiries and directing them efficiently within the yard.
- I enter data into excel such as bank deposit information.
Support Worker
Plus Industries Inc.
Melfort, Canada
03.2022 - 03.2023
- Supported adults with disabilities in daily living activities to enhance independence and quality of life.
- Guided and assisted individuals with daily tasks, including preparing for work, cooking, and maintaining their home environment.
- Accompanied individuals on errands such as grocery shopping, mailing letters, and managing bills.
Recreation Worker
Chateau Providence
St. Brieux, Canada
11.2019 - 05.2022
- I provided daily activities to the residents such as exercise, laundry and crafts.
- I assisted residents in the recreation department at a long-term care home.
- I provided support to residents during meals and assisted with personal hygiene tasks.
Staff Scheduler
Kelsey Trail Health Region
Tisdale, Canada
05.2019 - 06.2021
- Managed scheduling and correspondence for multiple facilities simultaneously, covering both long-term and acute care needs.
- I scheduled staff in all Kelsey Trail Health Region facilities.
- Oversaw scheduling for a larger facility independently, coordinating shifts for approximately 60 staff members.
- My team coordinated staffing solutions for shifts with absent employees.
- Facilitated effective communication within remote team to ensure seamless coordination of staffing needs.
- I was constantly communicating through phone calls, messages, as well as monitoring and answering emails.
- Determined facility assignments by evaluating their size.
- I worked in an office in Tisdale and remotely from home during COVID.
- I had to learn the protocols and procedures of the union contracts, both SGEU and SUN.
Education
Office Administration Certificate -
Saskatchewan Polytechnic
Tisdale, SK05-2025
Personal Care Course -
St. John's Ambulance
Saskatoon, SK05-2022
Mental Health First Aid Certificate -
Mental Health Commission of Canada
Online02-2022
Nail Technician -
Canwest Esthetics
Saskatoon, SK10-2016
Red Seal Journeyman Hairstylist -
SIAST
Saskatoon, SK06-2013
High School Diploma -
Melfort & Unit Comprehensive Collegiate
Melfort06-2011
Skills
- Customer service
- Typing proficiency
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Invoice processing
- Memo writing
- Basic accounting
- Sage 50
- Confidentiality awareness
- Inclusivity and equality
Certification
- Office Administration Certificate + Medical Terminology, 06/01/25, Saskpolytech
- Personal Care Course, 05/01/22, St. John’s Ambulance
- Mental Health First Aid Certification, 02/01/22, Mental Health Commission of Canada
- Nail Technician, 10/01/16, Canwest Esthetics
- Red Seal Journeyman Hairstylist, 06/01/13, SIAST
- Grade 12 Diploma, 06/01/11, Melfort & Unit Comprehensive Collegiate
References
- Joselyn Small, Former Activities Coordinator, Plus Industries Inc., 306-921-7706
- Loriann Tkachuk, Recreation Coordinator, Château Providence, 306-275-2405
Timeline
Chair Rental
Polished Hair & Day Spa
01.2024 - Current
Office Assistant
Taylor’s Auctioneers
04.2022 - Current
Support Worker
Plus Industries Inc.
03.2022 - 03.2023
Recreation Worker
Chateau Providence
11.2019 - 05.2022
Staff Scheduler
Kelsey Trail Health Region
05.2019 - 06.2021
Office Administration Certificate -
Saskatchewan Polytechnic
Personal Care Course -
St. John's Ambulance
Mental Health First Aid Certificate -
Mental Health Commission of Canada
Nail Technician -
Canwest Esthetics
Red Seal Journeyman Hairstylist -
SIAST
High School Diploma -
Melfort & Unit Comprehensive Collegiate