Michelle Ianevitch
Summary
Proven leader with a track record of enhancing operational efficiency and fostering teamwork at McDonald's. Excelled in people management and problem-solving, boosting team morale and exceeding sales targets. Skilled in innovative strategies and complaint resolution, achieving significant improvements in customer service and collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Area Team Leader
McDonald's
Alliston, ON
05.2020 - Current
- Mentored junior team members, providing guidance on best practices and development opportunities.
- Provided courteous, friendly and expeditious service to customers and associates and modeled teamwork and collaboration for employees.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Improved overall team morale and job satisfaction through regular feedback sessions and recognition of achievements.
- Demonstrated clear communication with team members in organization, providing precise direction and task specificity.
- Exceeded sales targets consistently with strategic planning and focused execution of marketing initiatives.
Sales Associate
Plato's Closet
Guelph, ON
08.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Science - University Arts And Sciences - General Arts And Sciences
Seneca College of Applied Arts And Technology
North York, ON06.2026
High School Diploma -
St. Thomas Aquinas Catholic Secondary School
Tottenham, ON06.2022
Skills
- Operational Efficiency
- Collaborative mindset
- Innovation Skills
- Teamwork and Collaboration
- Problem-Solving
- People Management
- Complaint resolution
Certification
Standard First Aid/CPR C Certified
Smart Serve Certified
Timeline
Sales Associate
Plato's Closet
08.2022 - 02.2023
Area Team Leader
McDonald's
05.2020 - Current
Bachelor of Science - University Arts And Sciences - General Arts And Sciences
Seneca College of Applied Arts And Technology
High School Diploma -
St. Thomas Aquinas Catholic Secondary School