Michelle Hughes
Orillia,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Support Worker
ParaMed Home Health Care
09.2020 - Current
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted clients in activities of daily living within their home while maintaining professional boundaries.
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
01.2016 - 12.2020
- Verified patient information to correctly dispense medications.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Re-stocked shelves with prescribed medications and health care products.
Pharmacy Assistant
Classic Care Pharmacy
04.2013 - 11.2015
- Verified patient information to correctly dispense medications.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Re-stocked shelves with prescribed medications and health care products.
Customer Service Representative
The Water Store
09.2008 - 01.2013
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted clients with water treatment testing and recommendations for equipment to solve any discovered problems.
Education
High School Diploma -
Twin Lakes Secondary School
Orillia, ON06.2012
Skills
- Assertiveness
- Administrative and Office Support
- Teamwork and Collaboration
- Managing Customer Complaints
- Customer care standards
- Dependable and Responsible
- Friendly, Positive Attitude
Languages
English
Certification
Personal Support Worker Certificate- Barrie Learning Centre
Timeline
Personal Support Worker
ParaMed Home Health Care
09.2020 - Current
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
01.2016 - 12.2020
Pharmacy Assistant
Classic Care Pharmacy
04.2013 - 11.2015
Customer Service Representative
The Water Store
09.2008 - 01.2013
High School Diploma -
Twin Lakes Secondary School