Michelle Hubman
Calgary,AB
Summary
Experienced customer service professional seeking leadership roles to expand skill set and tackle new challenges.
Overview
15
15
years of professional experience
Work History
Brickwell Taphouse/ Captains Sport Bar and Lounge
Calgary, Alberta
02.2022 - Current
- Provided exceptional customer satisfaction and enhanced the experience of over 50 individuals in a section through adept multitasking skills.
- Performed opening and closing responsibilities by restocking supplies, overseeing the till, and maintaining facility cleanliness.
- Strengthened working relationships and enhanced customer experience by training new hires.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Motivator
GoodLife Fitness
Calgary, Alberta
05.2020 - 07.2022
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Handled customer inquiries in person, via telephone, or email.
- Processed membership applications and payments accurately and efficiently.
- Assisted with organizing special events such as fitness challenges or competitions.
- Performed administrative tasks such as filing documents or updating member accounts.
Bartender Server
Chairmans Group
Calgary, Alberta
11.2017 - 03.2020
Retail Supervisor
Victoria Secret
Calgary, Alberta
03.2015 - 11.2017
- Increased sales revenue through the delivery of top-notch customer service and personalized assistance for optimal clothing choices.
- Enhanced visual merchandising and improved product availability through collaborative efforts with a small team on displays and product launches.
- Supervised work of cashiers, training new team members and monitoring performance.
Bartender Server
Brooklyn Pizza
Calgary, Alberta
06.2014 - 03.2015
Retail Assistant Manager
Footlocker Canada
Calga, Alberta
08.2009 - 06.2014
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Developed relationships with customers by providing knowledgeable advice about products.
Education
Certification - Nutrition For Healthy Living
SAIT
Calgary, AB03-2020
Skills
- Customer Service
- Point of sale systems
- Payment Processing
- Suggestive Selling
- Handling Difficult Customers
- Licensed [ProServe, ReelFacts, ProTect]
- Marketing and sales experience
- Retail Operations
References
References available upon request.
Timeline
Brickwell Taphouse/ Captains Sport Bar and Lounge
02.2022 - Current
Motivator
GoodLife Fitness
05.2020 - 07.2022
Bartender Server
Chairmans Group
11.2017 - 03.2020
Retail Supervisor
Victoria Secret
03.2015 - 11.2017
Bartender Server
Brooklyn Pizza
06.2014 - 03.2015
Retail Assistant Manager
Footlocker Canada
08.2009 - 06.2014
Certification - Nutrition For Healthy Living
SAIT
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