Open To Work
Michelle Howse
Conception Bay South,Newfoundland And Labrador
Work Preference
Summary
Detail-oriented security screener with proven skills in customer service and incident reporting. Committed to ensuring safety and resolving inquiries efficiently while maintaining a positive attitude in high-pressure situations.
Overview
1
1
year of professional experience
Work History
Security Screener
Securitas
St John's, NL
10.2023 - 11.2023
- Conducted security screenings of individuals and belongings at entry points.
- Collaborated with team members to maintain high safety standards, ensuring a secure environment for all personnel.
- Assisted in implementing daily security protocols and procedures to enhance operational effectiveness.
- Reported incidents and safety concerns promptly to supervisors, facilitating timely responses and resolution.
Customer Service Representative
West Jet
St. John's, Newfoundland and Labrador
06.2022 - 09.2022
- Resolved passenger issues efficiently and professionally.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with flight bookings and itinerary changes.
- Provided information on flight schedules and policies clearly.
- Collaborated with team members to improve service delivery.
- Maintained a positive attitude in high-pressure situations.
Education
High School Diploma -
Queen Elizabeth Sr High School
Surrey, BC05-1987
Skills
- Security screening
- Incident reporting
- Safety protocols
- Emergency response
- Security management
- Crisis management
- Risk assessment
- Report writing
- Security customer support
- Cross-functional teamwork
- Problem solving
- Time management
- Emergency preparedness
- Situational awareness
- Active listening
Timeline
Security Screener
Securitas
10.2023 - 11.2023
Customer Service Representative
West Jet
06.2022 - 09.2022
High School Diploma -
Queen Elizabeth Sr High School