Michelle Hooks
Pittsburg
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
19
19
years of professional experience
Work History
Store Director
Safeway
Cornelia
11.2022 - Current
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Oversaw inventory management processes to maintain optimal stock levels.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Fostered positive relationships with customers to enhance loyalty and retention efforts.
- Led weekly team meetings to communicate goals and address challenges effectively.
- Enforced company policies and procedures to maintain a safe work environment.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Checked promotions for accuracy and for merchandising to company standards.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
1st Assistant Store Director
Safeway
Oakland
04.2018 - 11.2022
- Responsible for the operation of retail grocery store during absence of the Store Manager, including store performance, control of cash, inventory and security, customer services, and management of staff.
- Communicating sales goals, department performance, and sales opportunities with staff to ensure positive results.
- Forecasting, scheduling, and monitoring labor to be consistent with store sales and productivity guidelines and wage budgets.
- Focusing on customer satisfaction and needs, ensuring that employees provide customers with superior customer service through use of best practices, and communication of the importance of superior customer service.
- Providing constructive encouragement, setting performance expectations, providing honest feedback, and identifying assignments to provide others with developmental opportunities.
- Maintaining positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others.
- Motivating others to perform the job and work towards common objectives.
- Serve as a role model to others by instilling a positive attitude in employees.
Store Manager-Assistant Store Manager Sales and Service
Toys R Us/Babies R Us
Emeryville
11.2016 - 04.2018
- Responsible for Front End and Back of House Operations.
- Provides guidance and direction to store team in the areas of guest satisfaction, associate development, inventory control, human resources, safety, loss prevention and expense control, so that the store may operate as efficiently and profitably as possible.
- Accountable for financial results, operational metrics, operational standards, and human resource management for their areas of responsibility.
- Develops and maintains highly efficient operational systems and processes for the store.
- Ensures the continued fiscal success of the store, as well as the satisfaction of its guests and associates.
- Maintains open lines of communication to ensure a steady flow of information and the timely completion of required initiatives in accordance with Company SOP.
PetSmart
San Leandro
01.2011 - 11.2016
- Provide professional management and guidance to 50+ store employees in day-to-day operations of our store.
- Being the second in command in our store, I am responsible for overseeing the business in the absence of the Store Manager, as well as direct merchandising and inventory standards within the store, manage the performance review and hiring processes, enforce all policies and standards.
- Also responsible for coaching, developing, and inspiring associates.
- Additionally, responsible for meeting the financial goals of the business, overseeing the operations of our Services and ensuring the safety of the live pets in our care.
- Responsible for the training, certification and development of all incoming managers in the district.
Small Market Store Manager
Toys R Us
Pleasanton
02.2007 - 01.2011
- Provided training to Department Supervisors and associates on key elements for the Front End and BOH areas.
- Provided continuous feedback to associates by recognizing and rewarding successful performance and addressing performance-related problems.
- Administered associate evaluations and wage increases in a timely manner.
- Responsible for all accounting/cash accountability procedures.
- Oversees all store direct receiving.
- Supervised all pricing and signing activities throughout the store.
- Responsible for total store maintenance, including interior, exterior, equipment and grounds.
- Ensured associates were effectively trained in loss prevention/risk management behavior.
- Motivated associates, fostered teamwork and championed change when it occurred.
- Worked closely with District Marketing Manager to ensure the timely training of associates and opening of new Small Market locations.
Education
High School -
College Park High School
Pleasant HillDiablo Valley College
Pleasant HillSkills
- Inventory management
- Staff training
- Customer relationship management
- Merchandising execution
- Sales forecasting
- Labor scheduling
- Operational efficiency
- Team leadership
- Effective communication
- Performance feedback
- Motivation techniques
- Conflict resolution
- People management
- Delegation Abilities
Timeline
Store Director
Safeway
11.2022 - Current
1st Assistant Store Director
Safeway
04.2018 - 11.2022
Store Manager-Assistant Store Manager Sales and Service
Toys R Us/Babies R Us
11.2016 - 04.2018
PetSmart
01.2011 - 11.2016
Small Market Store Manager
Toys R Us
02.2007 - 01.2011
High School -
College Park High School
Diablo Valley College
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