Michelle Hollywell
Victoria,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Service Representative
Alcona Animal Hospital
2021.10 - 2023.10
- Responded to customer calls and emails to answer questions about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained and managed customer files and databases.
- Attended CE courses to further my knowledge in pet care field
Front Office Manager
Hampton Inn And Suites By Hilton
2020.02 - 2021.09
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Office Manager
Best Western PLUS Mariposa Inn
2012.09 - 2020.02
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Managed front office operations, including scheduling staff and assigning tasks
Education
High School Diploma -
Acton District High School
Acton, ONSkills
- Employee Development
- Shift Scheduling
- Account Reconciliation
- Office Management
- Administrative Support
- Data Entry
- Document Management
- Database Administration
Languages
English
Native or Bilingual
Certification
AHLEI, Cansell, Safe Food Handling, Serve it Right
Timeline
Client Service Representative
Alcona Animal Hospital
2021.10 - 2023.10
Front Office Manager
Hampton Inn And Suites By Hilton
2020.02 - 2021.09
Office Manager
Best Western PLUS Mariposa Inn
2012.09 - 2020.02
High School Diploma -
Acton District High School
AHLEI, Cansell, Safe Food Handling, Serve it Right
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