Michelle Hlady
Saskatoon,SK
Summary
Experienced manager with talents for team building, leading and motivating as well as excellent customer relations aptitude and relationship building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
A&W
Saskatoon, SK
02.2016 - 11.2023
- Managed a diverse team of individuals, fostering a positive work environment and employee satisfaction.
- Cultivated strong relationships with customers, vendors and partners to ensure long-term success and loyalty.
- Managed budget expectations, employee reviews, training, scheduling and inventory controls.
- Maximized efficiency by proper recruitment, on boarding and mentoring of personnel on standards, industry practices, company procedures and technology systems.
Supervisor
A&W
Saskatoon, SK
01.2010 - 01.2016
- Oversaw daily operations of the location, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and store productivity.
- Maintained compliance with company policies, objectives and communication goals.
Education
Bachelor of Science - Biology
University of Saskatchewan
Saskatoon, SK04-1988
Skills
- Quality Management
- Customer Relations
- Recruitment, Training and Development
- Leadership and Team Building
- Problem Resolution
- Budgeting and Cost Control
Certification
- Food Handler Certification (Basic)
- OHC Levels 1 and 2
- CSA intermediate First Aid
- WHMIS for Workers
- WHMIS for Managers and Supervisors
- Serve It Right Saskatchewan
References
References available upon request.
Timeline
General Manager
A&W
02.2016 - 11.2023
Supervisor
A&W
01.2010 - 01.2016
Bachelor of Science - Biology
University of Saskatchewan
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