MICHELLE HERNANDEZ
Fontana
Summary
Dynamic Medical Assistant with experience at Tri-State Community Healthcare, skilled in vital signs and patient communication. Proven ability to enhance patient care processes and manage office organization effectively. Bilingual in English and Spanish, I excel in fast-paced environments, ensuring accurate patient intake and appointment scheduling to optimize healthcare delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Tri-State Community Healthcare
Riverside
07.2025 - Current
- Registered new patients into practice management software program accurately entering demographic information.
- Documented patient information accurately.
- Collaborated with team members to enhance patient care processes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Organized office supplies and maintained inventory levels efficiently.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Coordinated communication between healthcare providers and patients efficiently.
- Managed patient intake processes and verified insurance information accurately.
- Assisted physicians with patient care by taking vital signs and patient histories
- Verified patient information and medication orders to ensure accuracy.
Office Clerk
WCD Trader Joe's Warehouse
Fontana
02.2024 - 10.2024
- Processed incoming and outgoing mail for efficient office communication.
- Trained staff members to perform work activities and use computer applications.
- Coordinated office supplies inventory and restocked when necessary.
- Answered phone calls and directed inquiries to appropriate personnel.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Worked with Outlook, Google, Microsoft Word, and Excel.
- Dispatched
- Directed staff members to correct the department's products and pallets.
Cashier/Kitchen
Sweet A's
La Puente
12.2022 - 01.2024
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in inventory management
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Engaged with customers to provide excellent service
- Operated the cash register efficiently and accurately, and processed payments by cash, credit card, or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Medical assistant program -
UEI College
Ontario, CASkills
- Bilingual English/Spanish
- Office organization
- Inventory management
- Vital signs
- Injection administration
- EKG administration
- Phlebotomy
- Appointment scheduling
- Communication
- Fast-paced learning
Certification
• CPR/BLS Certified, 2025, American Heart Association
• OSHA
• Certified Medical Assistant
• OSHA
• Certified Medical Assistant
Timeline
Medical Assistant
Tri-State Community Healthcare
07.2025 - Current
Office Clerk
WCD Trader Joe's Warehouse
02.2024 - 10.2024
Cashier/Kitchen
Sweet A's
12.2022 - 01.2024
Medical assistant program -
UEI College