Michelle Hernandez

Managed fleet service accounts, coordinated repairs, and supervised technician schedules.

• Serviced fleet accounts for educational centers, ensuring timely repairs and customer satisfaction.
• Scheduled service repairs via phone, providing updates and diagnostics to clients.
• Prepared detailed repair orders, including customer concerns, vehicle issues, and repair estimates.
• Conducted vehicle check-ins, verifying customer information and documenting damages.
• Managed warranty verifications, repair approvals, and delegated tasks to technicians.
• Processed credit card payments and coordinated towing services with external vendors.
• Created purchase orders and managed parts orders for repair and maintenance.
• Handled vandalism claims, including estimates, photos, and insurance submissions.

Scheduled medical appointments, managed patient inquiries, and coordinated with insurance providers.

• Efficiently scheduled patient appointments adhering to medical guidelines.
• Provided compassionate customer service, addressing patient concerns and inquiries.
• Utilized Epic software for appointment management and documentation.
• Maintained professionalism and confidentiality while discussing sensitive medical information.
• Adapted to high call volumes, ensuring timely and accurate scheduling.

Handled monetary transactions, account management, and customer banking needs.

• Processed high-volume monetary transactions with accuracy and compliance.
• Assisted members with account openings, closures, and updates.
• Verified and applied loan payments, ensuring transaction accuracy
• Created new debit and credit cards for members, maintaining security protocols.
• Prepared detailed reports on transactions, reconciliations, and vault counts.

Managed slot machine cash handling, compliance, and reporting duties.

• Operated slot machines and adhered to gaming regulations and safety standards.
• Performed daily cash counts, reconciliations, and drop-count procedures.
• Verified customer winnings, ensuring compliance with Title 31 and gaming policies.
• Trained new clerks on operational procedures and security protocols.
• Supported casino operations by maintaining accurate transaction records and assisting customers.