Michelle Hernandez
West Covina
Summary
Experienced with financial management and maintaining accurate records for accounts payable and receivable. Utilizes analytical skills and attention to detail to ensure timely and accurate processing of invoices. Knowledge of financial regulations and best practices in managing transactions and reconciliations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounts Payable/Accounts Receivable Specialist
Williams Furnace Company
10.2021 - Current
- Verifying exceptions for previous days billing, making corrections if needed
- Customer Collections -emailing, calling all customers that have past due invoices, skipped invoices, short paid, etc
- Making collection notes/correspondence to be logged on the customers collection spreadsheet
- Daily Deposits (including daily banking activity, updating cash management reports, attach remittance details, prepare for cash applications in JDE) Researching customers short pays
- Processing offsets for accounts
- Maintain customers contact details Credit hold/Release
- Sending customers monthly statements
- Processing Invoices & issuing credits
- Maintained billing files, payments received and pending payment files
- Troubleshot and resolved issues and discrepancies of billed amounts on invoices
- Managed processing of credit memos and adjustments, determining accurate recordings
- Achieved accounts receivable targets and contributed to company's profitability in securing revenues by verifying and posting accurate receipts
- Assisted in the preparation of monthly and annual financial reports for management review
- Preparing documents for auditors
- Managed accounts payable and receivable activities to ensure timely payment processing and cash flow management
- Maintained vendor and contractor records and kept proper W9 documentation on file
- Coded and entered invoice data to accurately track invoice status and payments rendered
- Reviewed invoices for required backup documentation and payment approvals
- Followed up with vendors, managers and other employees to resolve open issues and discrepancies
- Researched payment issues and outstanding checks
- Assist in inventory count
- Process vendor invoices.
- Review vendor statements.
- Process weekly Check Run's.
- Maintain AP, AR, Credits emails.
- Month end processes.
- Advise payment status to vendors.
- Working with purchasing team on disputed invoices.
Customer Service Supervisor
Pertronix LLC
02.2021 - 10.2021
- Supervisor of 3 Customers Service Representative and 4 Technical Supports Representative
- Creates and present weekly dashboard and metrics for senior management
- Support customer service team and work directly with customers for order completion
- Monitoring and publication of month end metrics on sales and invoices
- Process and apply credits memos and chargebacks
- Customer account reconciliation
- Cash receipts application for credit card sales
- Researching and reconcile customers issues and apply corrective actions
- AR Aging Collections
- Tasks include emailing customers, calling and follow through for payment
- Coached team members to improve skills and close knowledge gaps
- Monitored team member timekeeping and overtime to accurately administer payroll records
Customer Service Lead
Pertronix LLC
04.2019 - 02.2021
- Handled customer inquiries and complaints, ensuring satisfaction with services provided
- Implemented training programs for new hires to ensure competency in administrative tasks
- Assisted team members in resolving complex issues with critical thinking and tactful communication
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved product and service issues promptly
- Handled escalated callers to reach positive outcomes
- Issuing credit memos for warranties, Shortages, disputes, freight, etc
Customer Service Representative
Pertronix LLC
09.2015 - 04.2019
- Invoicing (100+ per day) C.O.D and pro forma invoices were also included
- Completed paperwork for new orders and new service actions
- Answer 80 - 100 calls a day
- Entered news orders and made adjustments to existing orders (EDI, Amazon, eBay, emails, Phone orders, fax)
- Served as friendly first point of contact for customer inquiries
- Updated customer accounts with current personal and purchasing information
- Processed orders and coordinated delivery schedules to meet customer needs
- Kept updated on available products, services and promotions
- Handled customer complaints, providing appropriate solutions and follow-ups within time limits
Warehouse Clerk
Pertronix LLC
01.2015 - 09.2015
- Optimized shipping schedules and supplies to meet operational demand
- Delivered materials to departments using hand trucks, conveyors and sorting bins
- Prepared documents such as work orders, bills of lading, and shipping orders
- Determined shipping methods, routes and rates for materials to be shipped
- Packed, sealed, and labeled materials for shipping
- Assist in Inventory count
Education
High School Diploma -
Bassett Adult School
06.2013
Dental Assistant -
UEI College
El Monte, CA04.2014
Skills
- Data Entry
- 10 Key
- Accurate Payment Posting
- Credit and Collections
- Microsoft Office
- Worked Remote
- Monthly Reconciliation
- Quick Learner
- Leadership Management
- Multi-Line Operation
- Excel
- Bank reconciliation
- Problem-solving
- Audit support
- Microsoft Excel
Certification
- MC Excel For Business, 12/15/21
- MS PowerPoint For Business, 07/07/22
- Essential Leadership Skills, 04/13/23
- Talk Like A Leader, 04/17/23
- Communication Skill: The Power of Listening and Speaking, 04/18/23
- Advanced Excel For Business, 09/20/23
- Intro to Project Management, 09/21/23
Timeline
Accounts Payable/Accounts Receivable Specialist
Williams Furnace Company
10.2021 - Current
Customer Service Supervisor
Pertronix LLC
02.2021 - 10.2021
Customer Service Lead
Pertronix LLC
04.2019 - 02.2021
Customer Service Representative
Pertronix LLC
09.2015 - 04.2019
Warehouse Clerk
Pertronix LLC
01.2015 - 09.2015
Dental Assistant -
UEI College
High School Diploma -
Bassett Adult School
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