Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Hang

Brampton,ON

Summary

Multi-tasking Team Leader well-known for executing successful, new sales initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

12
12
years of professional experience

Work History

Team Supervisor

Victoria's Secret & PINK
07.2018 - Current
  • Maintained understanding of overall business goals, training new hires and continuing towards reaching given store metrics and sales goals
  • Manage day-to-day operations and identified and resolved operational problems using company tools along with expertise and judgment.
  • Developed, recommended and implemented measures to improve productivity, performance, work quality for staff members.
  • Managed performance reviews for 6-7 employees, analyzing individual employee achievements and personal work metrics met.

Communications Specialist

Trendy Bambini And Shaye Collezioni, Hunter And Shaye
06.2015 - 06.2018
  • Answered client queries and complaints to provide strong customer service.
  • Took photographs and videos during special events for promotional materials and social media pages.
  • Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
  • Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
  • Created social media content across multiple platforms according to content calendars and promotion schedules.

Admissions Representative

Sutherland Models
11.2014 - 11.2015
  • Supported students through admissions process by answering questions and assisting with forms.
  • Explained admissions procedures and courses offered to potential students.
  • Reviewed admissions applications to check students' eligibility for acceptance.
  • Attracted and recruited students by communicating information via phone and email.

Assistant Manager

Club Monaco
01.2013 - 01.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Sales Floor Manager

Aritzia
06.2011 - 10.2013
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs..
  • Trained and supported sales force with closing deals.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

No Degree - Early Childhood Education

Seneca College of Applied Arts And Technology
North York, ON
06.2010

Skills

  • Daily Workflow Improvement
  • Safety Processes
  • Sales Expertise
  • Overseeing Daily Activities
  • Employee Performance Reviews

Timeline

Team Supervisor

Victoria's Secret & PINK
07.2018 - Current

Communications Specialist

Trendy Bambini And Shaye Collezioni, Hunter And Shaye
06.2015 - 06.2018

Admissions Representative

Sutherland Models
11.2014 - 11.2015

Assistant Manager

Club Monaco
01.2013 - 01.2014

Sales Floor Manager

Aritzia
06.2011 - 10.2013

No Degree - Early Childhood Education

Seneca College of Applied Arts And Technology

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Michelle Hang