Michelle Hamilton
Sarnia,ON
Summary
Passionate and motivated customer service professional with valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with excellent communication and problem-solving skills. Friendly with a strong focus on team collaboration and achieving positive outcomes to grow customer relationships.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Riverside Print & Signs
10.2021 - 10.2025
- Greeted customers entering and responded promptly to customer needs.
- Operated POS system for order information and processed payment transactions cash, check, and credit card with excellent accuracy levels.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt service delivery.
- Provided product information and managed order processing and fulfillment using company-specific software, enhancing workflow efficiency.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Operated scanning equipment to ensure accurate data capture and inventory management.
- Maintained organized records of scanned items for efficient retrieval and tracking.
- Collaborated with team members to enhance workflow processes and reduce errors.
- Gathered, sorted and scanned documents to enter into computer system.
- Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
BARTENDER/SERVER
Marcin Bowl
09.2000 - 08.2021
- Greeted customers entering and responded promptly to customer needs.
- Operated POS system for order information and processed payment transactions cash, check, and credit card with excellent accuracy levels.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt service delivery.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
Sarnia Collegiate Institute & Technical School
Sarnia, ONSkills
- Dependable
- Customer service driven
- Team oriented
- Organized
- Active listening & communication skills
- Some computer experience
- Document review
- Digital file organization
Timeline
Customer Service Representative
Riverside Print & Signs
10.2021 - 10.2025
BARTENDER/SERVER
Marcin Bowl
09.2000 - 08.2021
Sarnia Collegiate Institute & Technical School