Michelle Gut
Leduc,Canada
Summary
Hardworking and highly motivated professional with a strong desire to contribute combined knowledge and skills to enhance business performance. Excels in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Extensive experience in providing exceptional customer service, remaining calm and professional in high-stress situations to effectively resolve customer complaints. Proven track record of building strong relationships with customers and delivering a high-quality customer experience through exceptional communication, organizational, and multitasking skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Car Salesperson
Hyundai
Sherwood Park, AB
01.2024 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Sales Associate
Go Auto Outlet
Leduc, AB
06.2023 - 10.2023
Car Sales Consultant
Hyundai
North Battleford, SK
08.2022 - 05.2023
- Attended regular meetings with management team to discuss dealership objectives and goals
- Excelled at building relationships with customers and successfully closing deals
- Provided leadership and motivation to team members to increase productivity within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
Cosmetic Manager
Shoppers Drug Mart
North Battleford, SK
12.2013 - 03.2021
- Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques
- Arranged counter offerings and promotional products to create eye-catching displays
- Attended trainings and seminars to gain product line proficiency
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Identified appropriate solutions to minimize issues and quickly solve problems
- Built lasting client relationships by organizing and planning sales events
- Managed inventory control of cosmetics and other beauty products.
Skills
- Building rapport
- Goal-Oriented
- Customer Service
- Follow-up skills
- Product Knowledge
- Flexible Hours
- Sales closing
- Friendly and Enthusiastic
- Appointment Scheduling
- Sales Conversion
- Negotiations strength
- Goal Setting
Certification
AMVIC License
Languages
Serbian
Native or Bilingual
English
Full Professional
Awards
Best Place to buy cosmetics 3 years in a row (Shoppers Drug Mart)
References
- Jeff Schommer, Sales Manager, Hyundai North Battleford, (306) 481 4892
- Alex Naim Sales manager Go Auto Leduc (780) 707 2629
- Michelle Wakelin Post office clerk Shoppers Drug Mart ( 306) 441 3957
Timeline
Car Salesperson
Hyundai
01.2024 - Current
Sales Associate
Go Auto Outlet
06.2023 - 10.2023
Car Sales Consultant
Hyundai
08.2022 - 05.2023
Cosmetic Manager
Shoppers Drug Mart
12.2013 - 03.2021
AMVIC License