Michelle Gosse
Ayr,ON
Summary
I am Committed to bringing HOPE and HAPPINESS to our callers and employees.
I am Experienced caring, companionate nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge, monitoring call safety, call quality, the call back ques and working with multidisciplinary teams to optimize, call process, Attendance management, conflict resolution, Privacy, productivity. Quality-driven and efficient with strong interpersonal abilities. Accomplished in developing and actualizing strategies and programs to enhance patient care and coordinate interdisciplinary support teams.
I have complete a leadership course ADOC through the Silver Meridian in 2018, Final evaluated grade 100% Final project was reducing ED times with in LTC.
I have completed CAPCE (Comprehensive Advanced Palliative care fundamentals of Hospice palliative care)2020
Completed Silver meridian training for advancing and succeeding with your BSO program 2014
I have completed numerous certificates for IPAC infection control . Competencies, Control of the environment, Health Care Provider Controls, Administrative Controls, Occupational health and Safety, Additional Precautions, Chain Of Transmissions, and Risk Assessment.
Bridging Partnerships in IPAC 2017
I would love the opportunity to have an interview and chat a little more about why I would be a great candidate for the CTL position.
Overview
10
10
years of professional experience
Work History
RN, CA
St. Elizabeth
03.2022 - Current
- Provide Safe and efficient call process while exercising clinical judgment. Utilizing correct guidelines and arrive at an appropriate disposition.
- Bring hope and happiness to our callers
- Health teach
- Perform duties with in the scope of practice per the CNO
- Document promptly as per standards
- Provide resources
- Provide support to callers
- NIC role, Be able to manage the callback queue, monitor queue for any discrepancies. Answer calls or chats from RNs needing assistance or guidance. Monitor the RVU and in progress calls. Work closely with the CTLs.
- Speak with on call physicians
- Precept new RNs/CA, Provide support, mentorship and guidance in a positive environment. Provide feedback in a positive approach.
- Monitor the lactation queue
- Take lactation calls in a timely manner, provide a safe and efficient assessment and provide resource and educate when required.
- Able to problem solve and great conflict management skills.
Assistant Manager Resident Care (ADOC)
St. Andrews Terrace
Cambridge, ON
07.2015 - 10.2022
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Work closely with the Manager of resident care
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Enforced company policies and procedures to strengthen operational standards with in the nursing department.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated work to staff, setting priorities and goals.
- Established processes for monitoring customer satisfaction levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Managed customer service inquiries and complaints in a timely manner.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Implemented new procedures or systems to improve efficiency within the organization.
- Coordinated with other departments to ensure smooth flow of operations.
- Analyzed business performance data and forecasted business results for upper management.
- Worked with the MOH for annual RQI
RN Floor Nurse
BGH
Brantford, ON
10.2021 - 01.2022
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Developed individualized plans of care based on assessment data that addressed identified problems or needs.
- Conducted intake assessments with patients and relatives to gather case history.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Completed required forms and chart documentation of vital signs, medications and other information.
- Educated families about nutrition, hygiene needs and home safety measures for successful discharge planning.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Participated in interdisciplinary rounds on each assigned unit at least once per week.
- Managed multiple tasks simultaneously while providing timely responses to requests from other departments.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
- Provided emotional support to patients dealing with difficult diagnoses or lifestyle changes.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Initiated admissions, transitions and discharges by communicating with colleagues as well as patients and family members.
Long-Term Care RN
St. Andrews Terrace
Cambridge, ON
08.2013 - 07.2015
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Evaluated effectiveness of nursing interventions; implemented changes as necessary based on evaluation results.
- Collaborated across departments to meet residents' long-term care needs.
- Maintained accurate documentation of all patient information according to established policies and procedures.
- Utilized evidence-based practice guidelines when planning interventions for complex medical conditions.
- Participated in quality assurance activities to ensure compliance with standards of practice set forth by governing body regulations.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Provided nursing care to elderly residents in long-term care setting, ensuring their physical and emotional needs were met.
- When needed take on the Acting role of manager of resident care.
Education
Diploma - Nursing
Mohawk Collage Nursing
Hamilton, ON12-2001
Skills
- Nursing Staff Leadership
- Patient Assessment
- Palliative and Pain Management
- Relationship Building
- Family and Patient Support
- Indirect Patient Care
- Managing Deadlines
- Strong Clinical Judgment
- Staff Supervision
- Clinical Information System Management
- Complex Problem-Solving
- Call Triaging
- Data Collection
- Culturally-Sensitive Care
Timeline
RN, CA
St. Elizabeth
03.2022 - Current
RN Floor Nurse
BGH
10.2021 - 01.2022
Assistant Manager Resident Care (ADOC)
St. Andrews Terrace
07.2015 - 10.2022
Long-Term Care RN
St. Andrews Terrace
08.2013 - 07.2015
Diploma - Nursing
Mohawk Collage Nursing
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