Michelle Gonzalez
Brentwood
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Barista
Paris Baguette
Brentwood, CA
08.2024 - Current
- Opened bakery from 5:30 AM - 1:30 PM
- Provide on-the-job training (have trained 5 new baristas so far)
- Espresso extraction, latte steaming, milk frothing, and flavor profile knowledge.
- Conflict resolution, active listening, and relationship building.
- Point-of-Sale operation, cash handling, inventory management, and opening/closing procedures.
- Multitasking in high-pressure environments, teamwork, adaptability, and time management
- Welcomed and served 125+ customers every shift, assisting with coffee, tea, and pastry orders
- Decreased customers' line wait by 30% by actively listening to orders and delivering correct change
- Answered customer inquiries regarding potential allergens, milk alternatives, and flavor profiles
- Promoted seasonal drinks, merchandise, and retail coffee bags to boost average order values.
- Calibrated and operated commercial espresso machines, tamping tools, and milk steaming wands.
Cashier/Server
Toro Viejo
Brentwood, CA
03.2023 - 01.2024
- Take food and drink orders from customers accurately and with a positive attitude.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Engage with customers in a friendly manner.
- Knowledge of the menu, with the ability to make suggestions.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Collect payments from tables.
- Prepare checks that itemize and total meal costs and sales taxes.
- Help food preparation staff when necessary.
- Experience providing excellent customer service in a fast-paced environment.
- A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.
- Able to perform high-quality work while unsupervised.
- Able to handle money accurately and operate a point-of-sale system.
- Ability to work in a fast-paced work environment and deliver orders in a timely manner.
Cashier/detailer
Brentwood Auto Spa
Brentwood, CA
02.2021 - 11.2022
- Utilized professional detailing techniques to restore paint shine and remove scratches.
- Applied protective coatings to protect vehicle surfaces from UV damage.
- Detail-orientally cleaned and restored upholstery and carpets, resulting in refreshed interiors.
- Efficiently polished and waxed vehicles, enhancing their overall appearance.
- Maintained inventory of detailing supplies and ensured proper equipment maintenance.
- Assisted in coordinating appointments and providing exceptional customer service.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Compute and record totals of transactions.
- Tabulate bills using calculators, cash registers, or optical price scanners.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Post charges against corporate accounts.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Sort, count, and wrap currency and coins.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Maintain clean and orderly checkout areas.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Compile and maintain non-monetary reports and records.
Education
Diploma -
La Paloma High School
Brentwood, CA12-2023
Skills
- Communication
- Leadership
- Time management
- Customer service
- Teamwork
- Flexibility
- Adaptive and creative
- Excellent memory
- Friendly and outgoing
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Awards
Principals Honor Roll Award, Leadership Club Award, Attendance Award
Timeline
Barista
Paris Baguette
08.2024 - Current
Cashier/Server
Toro Viejo
03.2023 - 01.2024
Cashier/detailer
Brentwood Auto Spa
02.2021 - 11.2022
Diploma -
La Paloma High School