Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Gonzalez

San Pablo

Summary

Dynamic Nail Technician Assistant with a proven track record at B-Nails, excelling in client consultation and gel application. Recognized for enhancing customer satisfaction through personalized service and maintaining high sanitation standards. Strong time management and communication skills contributed to a reputation for excellence in a fast-paced environment.

Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.

Overview

9
9
years of professional experience

Work History

Nail Technician Assistant

B-Nails
08.2023 - 12.2024
  • Displayed exceptional time management skills by consistently completing tasks in a timely manner while providing high-quality results.
  • Supported the onboarding process for new nail technicians, providing guidance on salon procedures and best practices.
  • Maintained high levels of sanitation by diligently cleaning and sterilizing all instruments after each use.
  • Boosted salon''s reputation for excellent customer service through attentive listening, personalized recommendations, and efficient work.

Team Leader Manager

Raiders
06.2021 - 02.2022
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Material Handler

FedEx
04.2019 - 01.2020
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Cashier, Inventory

Bed, Bath& Beyond
01.2018 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Supervisor of Factory Operations

Don Pancho
01.2016 - 11.2017
  • Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
  • Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
  • Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
  • Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.

Education

High School Diploma -

North Salem High School
Salem, OR

Skills

  • Customer focus
  • Motivational skills
  • Workload management
  • Material handling
  • Positive attitude
  • Health and safety compliance
  • Employee training

Timeline

Nail Technician Assistant

B-Nails
08.2023 - 12.2024

Team Leader Manager

Raiders
06.2021 - 02.2022

Material Handler

FedEx
04.2019 - 01.2020

Cashier, Inventory

Bed, Bath& Beyond
01.2018 - 02.2019

Supervisor of Factory Operations

Don Pancho
01.2016 - 11.2017

High School Diploma -

North Salem High School

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Michelle Gonzalez