Michal Goldenberg
Aurora,ON
Summary
Experienced administrative and customer service professional with a proven ability to coordinate tasks, maintain organized environments, and enhance office efficiency. Adept at managing schedules, supporting executive teams, and ensuring smooth operations through strong organizational and multitasking skills. Skilled in effective communication, conflict resolution, and problem-solving, with a consistent track record of fostering customer satisfaction and team collaboration. Reliable, adaptable, and focused on achieving positive outcomes while maintaining a proactive approach to meeting organizational objectives. Known for fostering a positive work environment and consistently delivering results that align with company goals.
Overview
9
9
years of professional experience
Work History
Office Administrator
Build And Fix
12.2024 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
Sales Associate
Ya Ya & CO.
11.2022 - 01.2023
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Recorded accurate and efficient records in customer database.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed over 30 customers per day.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges, refunds in accordance with store policy.
- Contributed to team objectives in a fast-paced environment.
- Stayed current on company offerings and industry trends.
- Engaged with customers to build rapport and loyalty.
Skin Care Specialist
Predire Paris Canada
12.2019 - 10.2022
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Analyzed skin condition and made appropriate product recommendations.
- Developed individualized, therapeutic skin care programs.
- Carried out product inventory checks, charting, and consultations.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Suggested appropriate therapy based on the current health of client.
- Handled busy schedules and stayed on top of key deadlines.
- Welcomed clients arriving for appointments.
- Met sales goals by building customer relations and recruiting new customers, increasing the likelihood of repeat business.
- Maintained detailed customer call and inquiry logs for performance monitoring
- Maintained accurate records of calls placed and received
Sales Associate
Bedo
02.2017 - 11.2019
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Telemarketer
Euroseal Windows Industries
02.2016 - 01.2017
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Qualified leads and set up customer appointments for outside sales team.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Made outbound and inbound calls per day.
- Attained $3000 in commission sales targets on monthly basis.
Education
Certificate - Makeup Artistry
Makeup By Liraz Academy
Concord, ON11.2020
Diploma - Business Administration
Seneca College of Applied Arts And Technology
North York, ON06.2019
High School Diploma -
Stephen Lewis Secondary School
Thornhill, ON06.2018
Skills
- Customer service
- Office administration
- Computer skills
- Time management
- Administrative support
- Time management
- Critical thinking
- Active listening
- Data entry
- Customer relations
- Relationship building
- Call center experience
Timeline
Office Administrator
Build And Fix
12.2024 - 01.2025
Sales Associate
Ya Ya & CO.
11.2022 - 01.2023
Skin Care Specialist
Predire Paris Canada
12.2019 - 10.2022
Sales Associate
Bedo
02.2017 - 11.2019
Telemarketer
Euroseal Windows Industries
02.2016 - 01.2017
Certificate - Makeup Artistry
Makeup By Liraz Academy
Diploma - Business Administration
Seneca College of Applied Arts And Technology
High School Diploma -
Stephen Lewis Secondary School
Similar Profiles
Robert RuggieroRobert Ruggiero
Independent Contractor at Fix N BuildIndependent Contractor at Fix N Build
Kevin CouchKevin Couch
Project Coordinator / Warehouse Manager / Commercial Sales Specialist at Integrate Build / I Build SupplyProject Coordinator / Warehouse Manager / Commercial Sales Specialist at Integrate Build / I Build Supply
D'Asia OliverD'Asia Oliver
Warehouse Associate/Inventory Specialist at Stitch FixWarehouse Associate/Inventory Specialist at Stitch Fix