Michelle Gleeson
Shakespeare,Canada
Summary
Expert champion of a clear future direction and demonstrating the behaviours expected in others. Top performer with proven track record for results; individually and as a team. Energetic and organized team motivator with polished communication skills.
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
7
7
years of professional experience
Work History
Branch Manager
Scotiabank
Tillsonburg, Ontario
07.2022 - Current
- Created reports summarizing operational performance metrics for senior management review.
- Participated in community events to promote brand awareness.
- Assisted other branches when needed during peak periods or special projects.
- Conducted regular performance reviews for all employees in the branch.
- Designed sales and service strategies to improve revenue and retention.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Small Business Development Manager
Scotiabank
Niagara Falls, Ontario
09.2021 - 07.2022
- Provided ongoing coaching and training for Business Advisors and Branch Managers across two districts on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews and coaching
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Cultivated positive rapport with team mates and team leadership.
- Created presentations to attract new business opportunities.
- Identified and developed top talent to promote performance-oriented culture.
Branch Manager
Scotiabank
Tavistock, Ontario
07.2020 - 09.2021
- Managed staff scheduling, hiring and training processes.
- Created reports summarizing operational performance metrics for senior management review.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Assistant Manager
Scotiabank
11.2018 - 07.2020
- Organizational leadership to a branch team, including key branch partners
- Ensuring a high standard of key performance metrics, leading by example in all aspects
- Ensuring a high level of engagement amongst all team players, enforcing desired behaviours
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Sub Branch Manager
Scotiabank
12.2017 - 03.2018
- Unique transitional role to Management through a sub branch that is separate
- Champion of change and a clear winning mindset
- Conducted regular performance reviews for all employees in the branch.
Education
Small Business Certification Program
Moody’s
01-2022
Branch Compliance Officer
Canadian Securities Institute
01.2016
Financial Counselling
Institute of Canadian Bankers
01.2013
Investment Funds In Canada
Institute of Canadian Bankers
01.2008
Law Clerk Diploma
Institute of Canadian Bankers
01.2003
Skills
- Employee training
- Community engagement
- Brand promotion
- Coaching techniques
- Strong team-builder
Websites
Timeline
Branch Manager
Scotiabank
07.2022 - Current
Small Business Development Manager
Scotiabank
09.2021 - 07.2022
Branch Manager
Scotiabank
07.2020 - 09.2021
Assistant Manager
Scotiabank
11.2018 - 07.2020
Sub Branch Manager
Scotiabank
12.2017 - 03.2018
Small Business Certification Program
Moody’s
Branch Compliance Officer
Canadian Securities Institute
Financial Counselling
Institute of Canadian Bankers
Investment Funds In Canada
Institute of Canadian Bankers
Law Clerk Diploma
Institute of Canadian Bankers