Michelle Girouard
Pointe-Claire,Canada
Summary
A seasoned travel professional with comprehensive expertise in planning and executing travel arrangements for diverse clients. Known for exceptional organizational skills and ability to manage complex itineraries seamlessly. Dependable team player who consistently adapts to evolving needs and maintains results-driven approach.
Familiar with organic gardening/farming methods for producing all types of plants. Hardworking farmer/gardener bringing 5+ seasons of experience in organic farming. Seeks to bring expertise to dynamic role in an enriching environment with holistic community and food sovereignty approach.
Overview
16
16
years of professional experience
Work History
Travel Consultant
HUDSON VILLAGE TRAVEL
10.2022 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers. Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Handled sensitive information with professionalism and discretion.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Mentored junior consultants on best practices in the industry, as well as to optimize travel recommendations and share industry knowledge, while fostering a collaborative work environment.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
Farm Mentor
HUDSON FOOD COLLECTIVE
05.2024 - 11.2024
- Served as a role model for professionalism, integrity, and dedication on farm with employee and volunteers
- Guided employee and volunteers in overcoming challenges by sharing personal experiences, shared knowledge and offering practical advice.
- Planned schedule for crop rotation, plantings, and harvest.
- Marketed farm products on social media and in person as well as confirmed sales locations.
- Conducted timely harvests to ensure optimal product freshness while minimizing waste due to spoilage or overripe conditions.
- Operated farm self-propelled tract BCS.
- Inspected crops and inventory to evaluate conditions and determine need for cultivating or harvesting crops.
- Communicated with management regarding weather forecasts, soil conditions and damage mitigation strategies.
Kitchen Gardener
AUBERGE WILLOW INN
05.2022 - 11.2023
- Planned, produced and maintained kitchen garden for kitchen restaurant use.
- Year 1- experimented with lots of vegetables
- Year 2- experimented with edible flowers and vegetables.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Maintained healthy gardens by timely pruning, garden aesthetics, fertilizing, mulching, and pest control measures.
- Harvested, washed and stored produce for kitchen use.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
Permanent Collection
OM WELLNESS
01.2020 - 09.2023
- Created, designed, managed mala necklaces for self started business Sequoia Beads.
Shop Hand
FIG FLEURS
10.2022 - 05.2023
- Performed and maintained routine watering for plants, cleaning and preparing flowers for arrangements.
- Assisted owners with various tasks, contributing to a positive work environment and increased productivity.
- Assisted in sales, and customer inquiries with professionalism preserving shop's reputation.
Field production leader / Market stand assistant-Leader and product photographer
LES JARDINS CARYA INC
06.2020 - 10.2022
- Experienced and knowledgeable with planning, planting transplant and direct seeding, crop maintenance and field maintenance with tractors and hand tools.
- Field plantings crew leader / Weekly direct seeded/transplanted seedlings, bed preparation / Bed fertilization in accordance to fertility plan, composted and mulched.
- Crop maintenance crew leader (covering, cultivating, irrigation, pest management).
- Seed inventory and ordering / seeding/planting/fertilizing record keeping / clear and concise communication with Seedling House Leader and Harvest Leader.
- Organize, set up, maintain and manage farm stand and market stand.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Monitored workers on site during production activities for safety procedures compliance.
Location Manager for Winter Baskets
BIO LOCAUX
11.2021 - 04.2022
- Collected, delivered, set up and managed produce for pick up by members.
- Points de Chute in Kirkland, bi-weekly for 12 weeks- Baskets are made up of local organic/eco certified produce.
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
Farmer: Planter, Harvester, Field Maintainer, Packer, Farm Vendor, Social Media coordinator
LES JARDINS CARYA INC
07.2020 - 11.2020
- Efficiently planted, maintained, harvested, packed and stored produce for sale.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Monitored weather conditions and adjusted irrigation and crop schedules accordingly.
- Maintained and repaired various farming equipment.
- Packed, set up and delivered educational customer service at farm market on organic produce.
Gardener/Landscaper
ORGANI-GARDEN
06.2017 - 06.2020
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
- Started organic vegetable seedlings for customer backyard gardens built on site.
Travel Consultant
VILLAGE TRAVEL GROUP
03.2018 - 03.2020
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Server/ Barista/ Bartender/ Night Manager
STUDIO 77
10.2016 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier-Gardener
WEST ISLAND NURSERY
04.2017 - 11.2017
Concierge and Sales Administrator
LUXURY RETREATS INTERNATIONAL
08.2013 - 07.2016
Supervisor, Vault clerk, Sous-Cle clerk, Packer, Cashier, Stocker
COSTCO
08.2009 - 08.2013
Education
Permaculture Design Certificate -
P3 Permaculture
Montreal, QC05.2017
Tourism Techniques -
College Lasalle
05.2013
Fine Arts -
John Abbott College
01.2008
High School Diploma -
WESTWOOD HIGH SCHOOL
Hudson06-2004
Skills
- Customer service
- Client relationship building
- Client consultations
- Reservations management
- Business development
- Farming- Bed preparing by tractor and hand- Planting- Harvesting- Natural Pest control- Packaging - Selling- Marketing -
- Tractor driving- Implement attachments
- Organizing - Managing - Communication
- Setting up farm stand
- Maintaining field - Hand tools
- Interpersonal skills
- Building relationships/Partnerships
- Multitasking
- Hand on skills
- Reliability-Trustworthiness-Loyalty to rules
- Willingness to learn
- Self-motivation
- Proactivity-Problem solving-Creativity
- Time management / Scheduling-Managing requests
- Itinerary development
- Microsoft Word -Microsoft Excel- Microsoft Publisher- Microsoft PowerPoint- Microsoft Outlook
- CRM/ Salesforce/ PCV
- Social media advertising-Facebook / Instagram
- Sabre -Reservation systems
- Travel arrangements
- Exceptional customer service
- Administrative tasks- Documentation preparation-Data recording
- High volume environments
- Retail sales
- Mentoring and training-Team oversight
- Marketing and promotion
- Flight arrangement-Itinerary planning
Languages
English
French
Interests
- Learning new cooking techniques and expanding my culinary skills with fresh organic produce
- Crafting and DIY Projects
- Growing herbs, vegetables, fruits in home gardens of family and my own
- Holistic living-passionate about balancing physical health with mental and emotional wellness
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food while supporting the local farmer
- Mindfulness Practices
- Exploring the unknown
Timeline
Farm Mentor
HUDSON FOOD COLLECTIVE
05.2024 - 11.2024
Travel Consultant
HUDSON VILLAGE TRAVEL
10.2022 - Current
Shop Hand
FIG FLEURS
10.2022 - 05.2023
Kitchen Gardener
AUBERGE WILLOW INN
05.2022 - 11.2023
Location Manager for Winter Baskets
BIO LOCAUX
11.2021 - 04.2022
Farmer: Planter, Harvester, Field Maintainer, Packer, Farm Vendor, Social Media coordinator
LES JARDINS CARYA INC
07.2020 - 11.2020
Field production leader / Market stand assistant-Leader and product photographer
LES JARDINS CARYA INC
06.2020 - 10.2022
Permanent Collection
OM WELLNESS
01.2020 - 09.2023
Travel Consultant
VILLAGE TRAVEL GROUP
03.2018 - 03.2020
Gardener/Landscaper
ORGANI-GARDEN
06.2017 - 06.2020
Cashier-Gardener
WEST ISLAND NURSERY
04.2017 - 11.2017
Server/ Barista/ Bartender/ Night Manager
STUDIO 77
10.2016 - 12.2018
Concierge and Sales Administrator
LUXURY RETREATS INTERNATIONAL
08.2013 - 07.2016
Supervisor, Vault clerk, Sous-Cle clerk, Packer, Cashier, Stocker
COSTCO
08.2009 - 08.2013
Tourism Techniques -
College Lasalle
Fine Arts -
John Abbott College
Permaculture Design Certificate -
P3 Permaculture
High School Diploma -
WESTWOOD HIGH SCHOOL
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