Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
I was named employee of the month several times throughout my professional work.
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Michelle Giesbrecht

Evansburg

Summary

Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.

Overview

23
23
years of professional experience

Work History

Concierge

Seasons Retirement Communities
01.2024 - Current
  • Delivered exceptional resident services by anticipating needs and providing personalized recommendations.
  • Booking cabs for residents.
  • Resolved guest complaints swiftly, maintaining high standards of service quality and satisfaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Trained and mentored junior staff on best practices in customer service and operational efficiency.

Cash Office associate

Wal-Mart
03.2013 - Current
  • I currently work as the full time Cash Office associate, some of my daily duties are to make the daily deposits, reconcile sales reports and collect excess cash from tills for deposit. I also help on the floor when it gets busy. I help with the self checkouts, line manage, answer customer questions, zone and help stock. Previously I was one of the department managers on the Customer Experience Team. I was recognized as the employee of the month in December of 2015 and 2016.

Order fulfillment

Axcess Resources LLC
10.2010 - 04.2011
  • During my time at Axcess I worked at a cell phone warehouse fulfilling on-line orders. My job was to pick the customer’s purchase, pack it, and get it ready to be sent out to the customers.

Elementary School Teacher

Clark County School District
08.2002 - 08.2010
  • During my time as a teacher I taught 1st, 2nd, 4th and 5th grade. It was my job to plan and teach the state and federal standards. I also was lucky to be able to create fun ways to involve parents into their child’s education. I had a bi-weekly newsletter I sent home and a web page that both parents and students were able to access. I was the fifth grade chair-person for two years, which is the “lead” teacher of the group. During that time I was responsible to make sure the fifth grade teachers met at least once a week to do group planning and brainstorm ideas on how to reach all students in our classrooms. One year I was also part of the School Improvement Plan Committee. During my time as a teacher I honed my ability to think on my feet, adapt, and be an effective multi-tasker. I also am proficient using and teaching how to use Word, Power Point, Excel and Publisher. I also taught my students how to navigate the internet and how to create reports from the information they located after verifying the validity of the information. Of course as a teacher I also became well versed in performing clerical type activities such as taking phone calls, photocopying, filing, and emailing.

Phone operator

UNLV Tickets
03.2003 - 05.2005
  • As a phone operator at UNLV Tickets I answered incoming calls to the call center and placed orders for customers for upcoming events using the computer. I inputted their personal information and credit card information. I also answered many questions about directions, upset customers, lost tickets, and other general inquiries.

Education

Bachelor of Science - Elementary Education

University of Nevada
Las Vegas, Nevada
01.2002

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Telephone etiquette
  • Team player mentality
  • Exceptional communication
  • Maintaining composure
  • Detail-oriented approach
  • Polite telephone etiquette
  • Cash handling
  • Advanced time management

Accomplishments

  • Handled cash and credit cards for payment, resulting in zero errors over the course of several months while working at Walmart and Dollar Tree.

Languages

English
Native or Bilingual

Timeline

Concierge

Seasons Retirement Communities
01.2024 - Current

Cash Office associate

Wal-Mart
03.2013 - Current

Order fulfillment

Axcess Resources LLC
10.2010 - 04.2011

Phone operator

UNLV Tickets
03.2003 - 05.2005

Elementary School Teacher

Clark County School District
08.2002 - 08.2010

Bachelor of Science - Elementary Education

University of Nevada

I was named employee of the month several times throughout my professional work.

 As a teacher I received recognition for meeting standards and was part of the planning committee.  While working at Walmart I was awarded employee of the month several times throughout the years I worked there.

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Michelle Giesbrecht