Michelle Giesbrecht
Trabuco Canyon
Summary
Dedicated Manager with a passion for delivering exceptional service. Seeking to leverage my relationship-building skills, customer-centric mindset, and problem-solving abilities. I am committed to driving customer satisfaction, retention, and growth. With a solid foundation in sales, and a keen ability to anticipate client needs, I am poised to create meaningful and impactful customer experiences. Through effective communication, collaboration, and a genuine passion for customer satisfaction, I aim to contribute to the continued growth and success of the team.
Overview
12
12
years of professional experience
Work History
Optometric Technician
Total Vision LLC
01.2022 - Current
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Senior Catering Sales Manager
SLS Hotel, a Luxury Collection Hotel
01.2018 - 01.2020
- Negotiated contracts to create positive outcomes for clients & the hotel
- Led team in event production, overseeing room set-up, rental orders, and cost management
- Maintained clear communications with internal and external clients to ensure successful events
Senior Catering Sales Manager
The Luxe City Center Hotel
01.2016 - 01.2018
- Collaborated with General Manager, Director of Sales and Chef to contract and deliver exceptional events
- Ensured meticulous attention to detail in fulfilling client requests, regardless of size, to guarantee client satisfaction
Catering Sales Manager
The Queen Mary Hotel
01.2013 - 01.2016
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Education
HR Analytics & People - Intro to HR Management
Udemy Academy
01.2020
Associates of Arts Degree - undefined
Orange Coast College
Costa Mesa, CA01.2008
Skills
- Problem Solving
- Active Listening
- Effective Communication
- Customer Satisfaction & Retention
- Multitasking & Prioritizing
- Ability to Work Under Pressure
- HIPAA protocol adherence
- Healthcare documentation
- Medical record requests
- Healthcare operations
Personaldevelopment
- HR Analytics & People, Intro to HR Management, Udemy Academy, 2020
- Associates of Arts Degree, Orange Coast College, 2008, Costa Mesa, CA
Timeline
Optometric Technician
Total Vision LLC
01.2022 - Current
Senior Catering Sales Manager
SLS Hotel, a Luxury Collection Hotel
01.2018 - 01.2020
Senior Catering Sales Manager
The Luxe City Center Hotel
01.2016 - 01.2018
Catering Sales Manager
The Queen Mary Hotel
01.2013 - 01.2016
Associates of Arts Degree - undefined
Orange Coast College
HR Analytics & People - Intro to HR Management
Udemy Academy
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