Michelle Giesbrecht
Trabuco Canyon
Summary
Dedicated Manager with a passion for delivering exceptional service. Seeking to leverage my relationship-building skills, customer-centric mindset, and problem-solving abilities. I am committed to driving customer satisfaction, retention, and growth. With a solid foundation in sales, and a keen ability to anticipate client needs, I am poised to create meaningful and impactful customer experiences. Through effective communication, collaboration, and a genuine passion for customer satisfaction, I aim to contribute to the continued growth and success of the team.
Overview
12
12
years of professional experience
Work History
Optometric Technician
Total Vision LLC
Rancho Santa Margarita, USA
01.2022 - Current
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Senior Catering Sales Manager
SLS Hotel, a Luxury Collection Hotel
Los Angeles, USA
01.2018 - 01.2020
- Negotiated contracts to create positive outcomes for clients & the hotel
- Led team in event production, overseeing room set-up, rental orders, and cost management
- Maintained clear communications with internal and external clients to ensure successful events
Senior Catering Sales Manager
The Luxe City Center Hotel
Los Angeles, USA
01.2016 - 01.2018
- Collaborated with General Manager, Director of Sales and Chef to contract and deliver exceptional events
- Ensured meticulous attention to detail in fulfilling client requests, regardless of size, to guarantee client satisfaction
Catering Sales Manager
The Queen Mary Hotel
Long Beach, USA
01.2013 - 01.2016
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Education
HR Analytics & People - Intro to HR Management
Udemy Academy
01.2020
Associates of Arts Degree - undefined
Orange Coast College
Costa Mesa, CA01.2008
Skills
- Problem Solving
- Active Listening
- Effective Communication
- Customer Satisfaction & Retention
- Multitasking & Prioritizing
- Ability to Work Under Pressure
- HIPAA protocol adherence
- Healthcare documentation
- Medical record requests
- Healthcare operations
Personaldevelopment
- HR Analytics & People, Intro to HR Management, Udemy Academy, 2020
- Associates of Arts Degree, Orange Coast College, 2008, Costa Mesa, CA
Timeline
Optometric Technician
Total Vision LLC
01.2022 - Current
Senior Catering Sales Manager
SLS Hotel, a Luxury Collection Hotel
01.2018 - 01.2020
Senior Catering Sales Manager
The Luxe City Center Hotel
01.2016 - 01.2018
Catering Sales Manager
The Queen Mary Hotel
01.2013 - 01.2016
Associates of Arts Degree - undefined
Orange Coast College
HR Analytics & People - Intro to HR Management
Udemy Academy