Michelle George
Richmond Hill,ON
Summary
Masters of Business Administration student with a strong blend of administrative and technical proficiency. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies through forecasting, problem solving, and analyzing financial trends. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Saisethsons Hospitality Foundation
02.2023 - 02.2025
- Effectively utilized forecasting skills to predict and plan for future sales opportunities and trends, resulting in improved financial performance and revenue growth.
- Demonstrated consultative selling skills by understanding customer needs and providing personalized solutions, resulting in increased customer satisfaction and retention.
- Utilized active listening and emotional intelligence to understand and address customer concerns, resulting in increased customer loyalty and retention.
- Provided mentorship and guidance to new associates cultivating a positive and productive work culture.
- Utilized strategic account management skills to maintain and grow relationships with key clients, resulting in a 20% increase in revenue.
- Managed products and services in accordance with business policy.
- Contact : Manager Sukhmanpreet (289)-234-6990
Administrative Assistant
Hospall Homecare
01.2022 - 01.2023
- Creating documentation and generating reports through Microsoft excel.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Caring for the business in the absence of the CEO
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Computer and social media management skills to maintain the company platform and communication
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Contact : CEO Michelle Frauley Available upon request
Education
MBA - Masters of Business Administration
University of Toronto
Toronto03.2025
BS Psychology
University of Texas
Online 06-2024
Highschool -
Cardinal Carter Highschool
06.2020
Skills
- Project management
- Financial Data analysis & Reporting
- Microsoft Excel & Office
- Forecasting & Trend Analysis
- Client Relationship Management
- Customer Insights & Analytics
- Economic Data Interpretation
- Verbal/written communication
- Problem Solving & Attention to detail
Certification
- Ontario Highschool Diploma
- Presidents Honor Roll
- BS Psychology Degree
Timeline
Sales Associate
Saisethsons Hospitality Foundation
02.2023 - 02.2025
Administrative Assistant
Hospall Homecare
01.2022 - 01.2023
MBA - Masters of Business Administration
University of Toronto
BS Psychology
University of Texas
Highschool -
Cardinal Carter Highschool
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