Summary
Overview
Work History
Education
Skills
Websites
Language
Certification
Website, Portfolio And Profiles
Timeline
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Michelle Gangl

Toronto

Summary

Coordinated and organized professional recognized for high productivity and efficient task completion. Skilled in customer relationship management, data analysis, and strategic communication, ensuring effective client retention strategies. Excel in problem-solving, empathy, and teamwork, leveraging these soft skills to enhance customer satisfaction and loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Enterprise Customer Success Manager

Powerfleet
04.2025 - Current
  • Orchestrate executive QBR's with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
  • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
  • Build trusted relationships with customers, resolving challenges and advocating for their needs to drive engagement.
  • Monitor product adoption and customer health to identify growth opportunities and demonstrate ROI through strategic reviews for ARR of 3+ Million
  • Collaborate cross-functionally to identify upsell/renewal opportunities and deliver data-driven insights to improve retention

Customer Success and Retention Specialist

TouchBistro
03.2022 - 03.2025
  • Manage and provide partnerships to clients, ensuring optimization of product usage and value, aligning with the company's solutions.
  • Cross sell or upsell clients to assure maximum utilization of our product, contributing to 70% quota attainment on a team goal of 30-40%.
  • Resolve customer account inquiries, including billing amendments and renewals, essential for eliminating barriers to customer advocacy and expansion.
  • Retain and drive long term adoption for customers who wish to cancel services and set them up for success by collaborating internally by constructing plans with multiple departments and completing wellness checks and onboarding steps.

Product Support Technician

TouchBistro
12.2021 - 02.2022
  • Managed system performance by monitoring operations and correcting routine issues.
  • Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees.
  • Troubleshot issues related to product performance or functionality.

Administrative Assistant

The Car Rental Place
02.2019 - 02.2020
  • Conducted and monitored inventory for all client files to ensure accuracy, and make documentation, both electronically and paper copies of needed office supplies and large project drawings and specifications.
  • Scheduled staff meetings, client appointments and follow up appointments for in office meetings or new client meetings via email through calendar invitations.
  • Relayed company procedures to new 10-20 clients each month to allow ensure the safety and protection of their properties.

Education

Cybersecurity Boot Camp -

University of Toronto
Toronto, ON
03.2022

Junior IT Analyst Program - undefined

NPower Canada
Toronto, ON

Bachelor of Management (Partial Completion) - undefined

University of British Columbia
Kelowna, British Columbia

Google IT Support Professional Certificate - undefined

12.2020

Certified System Administrator - undefined

ServiceNow Badge
Toronto, ON
12.2020

Bachelor of Arts Degree - Geographical Analysis

Ryerson University
Toronto, ON
04.2019

Skills

  • B2B Sales
  • CRM Software (SalesForce, Zuora)
  • Cross-Functional Collaboration (Sales, Marketing, IT)
  • Customer Account Management
  • Customer Retention
  • Data Analysis & Performance Measurement
  • Pipeline Development
  • Strategic Planning & Program Execution

Websites

Language

English
Proficient (C2)

Certification

CASI Certification

Website, Portfolio And Profiles

linkedin.com/in/michelle-gangl-16a7751b8/

Timeline

Enterprise Customer Success Manager

Powerfleet
04.2025 - Current

Customer Success and Retention Specialist

TouchBistro
03.2022 - 03.2025

Product Support Technician

TouchBistro
12.2021 - 02.2022

Administrative Assistant

The Car Rental Place
02.2019 - 02.2020

Junior IT Analyst Program - undefined

NPower Canada

Bachelor of Management (Partial Completion) - undefined

University of British Columbia

Google IT Support Professional Certificate - undefined

Certified System Administrator - undefined

ServiceNow Badge

Bachelor of Arts Degree - Geographical Analysis

Ryerson University

Cybersecurity Boot Camp -

University of Toronto

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Michelle Gangl