Michelle Gama

• Job picker:

Receive picking instructions through a screen or handheld scanner, locating and scanning the correct products and quantities from storage pods or pallets. Working at a fast pace, ensuring customer demands are met.

• Counter:

Counting inventory to ensure warehouse records match the correct amount in storage pods. Following three different types of cycle counts (simple record count, cycle count, and simple bin count).

• Packer:

Take items that have been picked, and ensure they are placed in the correct box with proper protective materials to prepare packages for transit.

• Learning Ambassador:

Trainer and mentor who helps support and train new hires to understand job processes, responsibilities, safety rules, and productivity expectations, as well as sharing best practices and tips (trained over 40 associates).

• Jam clearer:

Monitor conveyor systems and clear any package blockages to ensure lines remain in a constant flow, to prevent delays in warehouse operations.

• AFM (Amnesty Floor Monitor)

Responsible for monitoring the robotic floor. Fixing small issues, retrieving dropped items that can cause obstructions, and ensuring robots operate smoothly and efficiently.

• AR Quarterback:

Floor lead who monitors three work floors across departments (Pick, Count, Stow) alongside a team of 14 AFMs (Amnesty Floor Monitors), and assists with any issues occurring on the floor or with associates while ensuring they are quickly resolved to minimize downtime. While communicating with managers and RME techs (robotics mechanical engineers) to ensure production goals are met.

• Problem solver:

Identify and resolve issues such as damaged items, suspected theft, or incorrect barcodes. To make sure orders can be processed and shipped.

• EYT tote captain:

Monitor tote quantity across the building and follow communication with managers or floor leads to ensure there are no tote shortages and/or high quantities that can cause safety issues for associates. Distribute empty totes across three floors where they are needed. To maintain a smooth workflow for AAs (pickers) while also operating material handling equipment, such as pallet jacks, in a safe manner to minimize risks of accidents, alongside collaborating with 4-5 team members.

• Greeted guests with friendly, welcoming service.
• Assisted with order preparation, cashier duties, and maintaining a clean work environment.
• Took orders accurately and efficiently.
• Served food and beverages promptly to ensure customer satisfaction.
• Performed opening and closing duties, such as restocking utensils and condiments.
• Provided excellent customer service by responding promptly and knowledgeably to all requests in a fast-paced environment.
• Organized takeout orders for pick-up customers.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Worked alongside a team to ensure accurate orders.