Michelle Gallardo Torres
Laguna Niguel
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Always has a positive attitude and willingness to take on extra responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Office Manager
Ocean Pediatrics
Laguna Hills
01.2025 - Current
- Managed daily office operations and ensured smooth workflow.
- Coordinated patient scheduling and maintained appointment calendar.
- Oversaw inventory management for medical supplies and office equipment.
- Assisted with billing processes and patient record management.
- Trained new staff on office procedures and patient interaction protocols.
- Communicated with healthcare providers regarding patient care requirements.
- Maintained a welcoming environment for patients and their families.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
Lead Medical Receptionist
Coastal Kids
02.2024 - Current
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
Bilingual Health Guide
Transcarent, Inc.
07.2023 - 02.2024
- Interacted with members, promoting excellent service and experiences to generate repeat business
- Offered members information about products, services, and health benefits
- Answered high phone volume and resolved member issues and complaints
- Served as primary point of contact for member inquiries and questions
- Kept records of member interactions or transactions, recording details of inquiries and actions taken
- Established strong member relationships with regular outreach and follow-ups to maintain high satisfaction rate
- Collaborated with colleagues to reach business goals, maximize leads and generate sales opportunities
Education
Bachelor of Science (B.S.) - Exercise Physiology
California State University, Chico.
Chico, CASkills
- Documentation
- Organizational Skills
- Medical Terminology
- HIPAA Compliance
- Complex Problem-Solving
- EMR / EHR
- Appointment management
- Medical office administration
- Patient reception management
- Insurance verifications
- Telephone Etiquette
- Office Administration
- Patient Registration
- Records Management
- Heartsaver CPR AED (CPR AED)
- Clinical Documentation
- Professionalism
Programs
- Microsoft Office (Word, Excel, Outlook, etc.)
- Various EMR systems (E-Clincal, OP, Dr. Kronos, etc.)
Timeline
Office Manager
Ocean Pediatrics
01.2025 - Current
Lead Medical Receptionist
Coastal Kids
02.2024 - Current
Bilingual Health Guide
Transcarent, Inc.
07.2023 - 02.2024
Bachelor of Science (B.S.) - Exercise Physiology
California State University, Chico.