Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Michelle Gallardo

Michelle Gallardo

Gibsons,BC

Summary

Dynamic leader with a proven track record at MG Cleaning Services, enhancing operational efficiency and client satisfaction. Skilled in small business operations and relationship building, successfully expanded market presence and fostered client loyalty. Achieved significant revenue growth through strategic planning and innovative marketing. Expert in customer relations and verbal communication, adept at mentoring teams for peak performance.

Overview

8
8
years of professional experience

Work History

Owner

MG Cleaning Services
06.2021 - Current
  • Directed routine operational tasks.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

House Keeper

Crothall
11.2017 - 05.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Sales Representative

Petro Canada, Gibsons
06.2018 - 08.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling techniques.
  • Increased sales revenue.

Supervisor

Tim Hortons
04.2017 - 04.2019


  • Managing workflow.
  • Training new hires.
  • Creating and managing team schedules.
  • Reporting to senior management.
  • Evaluating performance and providing feedback.

Education

BS-Hotel And Restaurant Management - Management

University Of Perpetual Help Rizal
Philippines
03.1995

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service

Languages

English
Professional Working

Timeline

Owner

MG Cleaning Services
06.2021 - Current

Sales Representative

Petro Canada, Gibsons
06.2018 - 08.2020

House Keeper

Crothall
11.2017 - 05.2021

Supervisor

Tim Hortons
04.2017 - 04.2019

BS-Hotel And Restaurant Management - Management

University Of Perpetual Help Rizal

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Michelle Gallardo