Michelle Gallant-Chalmers
Department Manager
York,ON
Summary
Dynamic and results-driven retail leader with extensive experience in high-traffic fashion retail environments. Proven ability to lead and inspire sales teams, enhance customer experiences, and curate visually appealing merchandise displays. Adept at optimizing operations, training employees, and ensuring seamless store performance. Passionate about fashion, sales growth, and delivering an unparalleled shopping experience.
Overview
35
35
years of professional experience
3998
3998
years of post-secondary education
Work History
Image Consultant/Strategist
Ten Unlimited
01.2007 - Current
- Led a successful image consultancy, specializing in fashion styling and trend analysis
- Trained individuals and corporate teams in professional styling, customer service, and brand presentation
- Developed engaging digital content and built a strong online presence through social media and YouTube
- Provided expert insights on fashion and customer engagement on major media platforms, including CTV and eTalk
- Facilitated group seminars for companies such as Intercontinental Hotel Group, Deloitte, University of Toronto, Sutton Real Estate, and Economical Insurance
Garment Technician
Hudson's Bay
10.1993 - 11.1999
- Worked closely with designers and buyers to ensure garment quality, fit, and trend alignment
- Conducted store floor audits to maintain brand consistency and enhance the shopping experience
- Assisted in product lifecycle management, providing valuable insights on customer preferences and merchandising effectiveness
Store/Merchandise Manager
Sears Canada Inc
06.1990 - 06.1993
- Supervised and motivated a diverse team to deliver an outstanding customer experience in a fast-paced, high-traffic retail environment
- Designed compelling merchandise displays, collaborating with buyers to maintain optimal inventory levels and product selection
- Led customer service training programs, equipping employees with skills to provide top-tier service and build customer loyalty
- Developed and implemented sales strategies to increase department revenue and meet corporate goals
Education
Certified Professional Image Consultant -
American Institute of Image Consultants International
Pattern Drafting & Fashion Design - undefined
George Brown College
Toronto, ONFashion Management Diploma - Fashion Business
George Brown College
Toronto, ONSkills
- Retail Leadership
- Department Management
- Customer Service Excellence
- Team Training
- High-Volume Sales Optimization
- Visual Merchandising
- Trend Forecasting
- Fashion Styling
- Strategic Planning
- Performance Analysis
- Inventory Control
- Buying Coordination
- Technological Proficiency
Accomplishments
- AICI, CIC Certified Image Consultant
- Recognized for exceptional sales leadership and merchandising execution
- Style Consultant for CTV and e-Talk
Why Michelle is the Right Fit for Simons
- Retail Leadership Excellence: Experienced managing high-volume retail environments and leading diverse teams.
- Customer Experience Focus: Passionate about creating an exceptional shopping atmosphere and ensuring customer satisfaction.
- Fashion & Merchandising Expertise: Strong ability to forecast trends, style customers, and curate an engaging retail experience.
- Operational & Sales Acumen: Proven track record of optimizing inventory, implementing effective training programs, and driving sales growth.
- Tech-Savvy & Adaptable: Embraces new technologies to streamline processes and enhance customer engagement.
Timeline
Image Consultant/Strategist
Ten Unlimited
01.2007 - Current
Garment Technician
Hudson's Bay
10.1993 - 11.1999
Store/Merchandise Manager
Sears Canada Inc
06.1990 - 06.1993
Pattern Drafting & Fashion Design - undefined
George Brown College
Certified Professional Image Consultant -
American Institute of Image Consultants International
Fashion Management Diploma - Fashion Business
George Brown College
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