Summary
Overview
Work History
Education
Skills
Other Relevant Experience
Phone Numbers
Awards
Professional Courses And Seminars
Languages
Certification
Timeline
background-images

Michelle Gale

Bradford,Canada

Summary


Corporate travel professional with proven track record in optimizing travel plans and managing cost-efficient travel solutions. Known for fostering strong team collaboration and delivering results in dynamic environments. Expertise in client relations and travel planning, coupled with reliable and adaptable nature.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Business Travel Advisor

JTB International
07.2023 - 07.2025
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.
  • Booked tickets for air, rail, and ground transportation.
  • Booked transportation and coordinated schedules for conferences and meetings.

Corporate Travel Consultant

American Express, AMEX GBT
09.2022 - 07.2023
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of ticketing rules and procedures.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.
  • Booked tickets for air, rail, and ground transportation.
  • Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
  • Proactively identified potential challenges related to visa requirements or entry restrictions, mitigating risks associated with international business travel.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Customer Service Agent

WestJet Airlines, Pearson International Airport
05.2022 - 02.2023
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Team Lead - Senior Corporate Consultant – Home Based

Merit Travel Group Inc.
01.2011 - 03.2020
  • Training and coaching team of up to 5 agents
  • Researching and booking, group, conference, air, hotel and car rental reservations for corporate clients
  • Updating traveler profiles, issuing tickets, pricing travel arrangements
  • Investigating and clearing airline debit memos
  • Researching and resolving client and supplier issues
  • Ensuring travel adherence to their companies travel policies and guidelines
  • Monitoring visa and other entry requirements for travel route
  • Responding to calls and emails and completing reports as needed
  • Used in-house and third party software programs

Senor Corporate Travel Consultant - Home Based

Merit Travel Group
01.2006 - 01.2009
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of [Type] rules and procedures.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.
  • Booked tickets for air, rail, and ground transportation.

Air Desk Specialist/Supervisor

Merit Travel Group Inc.
09.2004 - 01.2006
  • Establishing and implementing procedures for working with newly acquired business, ticketing, document distribution, support agents
  • Researching and responding to customer service issues including airline debit memos
  • Organizing supplier and airline contact information and input for references
  • Review Airline contracts and load fares for pricing
  • Book and ticket individual and group reservations on consolidated rates

Branch Manager

Carlson Wagonlit Travel
08.1998 - 07.2002
  • Collected receivables which were outstanding for up to 1.5 years (over $70,000)
  • Suggested new procedures that increased earnings by 23%
  • Implemented in-house training seminars to improve sales and product knowledge
  • Ensured retention of one hundred percent of local corporate accounts

Supervisor - Ticketing, Document Services and Corporate Travel

The Loyalty Group
09.1995 - 08.1998
  • Built a strong team environment which continuously met and surpassed standards for timely and accurate, high volume issuance and delivery of documents
  • Managed a team of up to fifteen employees, consisting of: ticket agents, document services representatives, corporate travel agents
  • Developed and implemented several tools for productivity improvement, customer service and performance improvement for the group
  • As part of a special project team, contributed to the smooth integration and processing of new products and services to the program
  • Assisted with the establishment of a new Business Unit – Air Miles Vacation (now Extra Mile Travel)

Branch Manager

CAA Travel
06.1985 - 08.1994
  • Successfully worked with branch staff to attain or surpass operating objectives and earn five of twelve awards available
  • Authored and established three new branch offices and assisted in relocation of three others
  • Processed business correspondence and developed promotional material
  • Received Performance Excellence Award and five individual awards for excellence

Education

Business Administration Certificate -

George Brown College
01.1990

Supervisory Studies Certificate -

Humber College
01.1986

Skills

  • Strong communication skills
  • Exceptional customer service
  • Sales and upselling
  • Travel documentation expertise
  • Expert itinerary planning
  • Corporate travel policies expertise
  • Airline reservation systems proficiency
  • Regulations and compliance

Other Relevant Experience

  • Apollo, Amadeus, Sabre Red 360
  • Global Matrix
  • TravelBase Accounting
  • Excel
  • Microsoft Office
  • Meridian Max

Phone Numbers

(905)775-0953, (905)955-0456

Awards

  • Performance Excellence Award, for excellence in sales achievement, service standards and effort, CAA Travel 1989-1991
  • Travel product line awards, 1992 (3), 1993 (1)


Professional Courses And Seminars

  • Team Building, 1994, 1996
  • Effective Supervision, 1994, 1996, 1997
  • Travel Product Training, 1990
  • Time Management, 1996
  • Sales Training, 1994
  • Hiring, Coaching, Motivating a Sales Force, 1994
  • DSP Training, 1993, 1996, 1999
  • Call Centre Training, 1999

Languages

English
Full Professional

Certification

TICO Certificate

Timeline

Business Travel Advisor

JTB International
07.2023 - 07.2025

Corporate Travel Consultant

American Express, AMEX GBT
09.2022 - 07.2023

Customer Service Agent

WestJet Airlines, Pearson International Airport
05.2022 - 02.2023

Team Lead - Senior Corporate Consultant – Home Based

Merit Travel Group Inc.
01.2011 - 03.2020

Senor Corporate Travel Consultant - Home Based

Merit Travel Group
01.2006 - 01.2009

Air Desk Specialist/Supervisor

Merit Travel Group Inc.
09.2004 - 01.2006

Branch Manager

Carlson Wagonlit Travel
08.1998 - 07.2002

Supervisor - Ticketing, Document Services and Corporate Travel

The Loyalty Group
09.1995 - 08.1998

Branch Manager

CAA Travel
06.1985 - 08.1994

Supervisory Studies Certificate -

Humber College

Business Administration Certificate -

George Brown College

Similar Profiles

CREATE PROFILE
Michelle Gale