Michelle Frenette
Sylvan Lake,AB
Overview
29
29
years of professional experience
Work History
Service Advisor
Calgary Harley Davidson
08.2023 - 01.2024
- Performed visual walk-around inspections using Moto Mate to photograph and document all bikes on arrival
- Recorded customer interests and concerns accurately and clearly on work orders
- Managed supporting work order documents, files, and data
- Provided accurate estimate costs and completion times and communicate to the customer
- Suggested opportunities for customers to maintain, enhance or personalize their motorcycles
- Created estimates for internal and insurance repairs
- Reviewed work-in-progress, consult with Service Manager and Technicians to support quality and timeliness
- Communicated with customers on a regular basis to keep them apprised of their service
- Assisted in preparation of warranty claims, recalls and extended service contract claims
- Worked closely with all Harley Davidson departments to provided outstanding service for customers
- Scheduled customer appointments and arrange for drivers to perform the pickup and deliveries on time
Security Intelligence Officer
Saskatchewan Penitentiary & Bowden Institution
11.2006 - 11.2022
- Board of Inquiry member for serious Institutional incidents such as assaults, escapes and deaths in custody
- Provided advice guidance and recommendations to senior management and staff members on all aspects of security including policies, procedures, practices, and the protocol of handling sensitive information
- Informed management of security evaluations and investigative findings and prepared solutions and action plans
- Built close working relationships with other Security Intelligence Officers on a regional and national level
- Expanded those relationships to other community contacts such as RCMP, CISS, City Police Force and other members of the Criminal Justice System at the local, regional, and national level
- Investigated and monitored security risks towards the Institution, staff, offenders, and the public
- Conducted strategic Security Intelligence investigations, evaluations, and interviews
- Reviewed and approved applications for visitors, contractors and volunteers including CPIC
- Following conclusions of investigations or arrests worked closely with RCMP, municipal Police and Crown until files were closed by the courts
- Attended Provincial and Court of Kings Bench as an expert witness
- Completed incident reports, intelligence reports, reviewed and downloaded video, Intercepts, audio, photo and supporting evidence for police investigations packages
- Researched security intelligence files, Police Reports, Court documents and other pertinent information on new inmates entering the federal system
Parole Officer Assignment
Saskatchewan Penitentiary
01.1995 - 08.1995
- Conducted interviews and prepared Correctional Treatment Plans for offenders to address their needs and prepare for a successful reintegration
- Prepared Day and Full Parole applications for offenders who completed their Correctional Treatment Plans and were ready to re-enter the community safely and equipped with the tools to manage day to day pressures
- Completed Temporary Absences, escorted and unescorted for funerals, programming or educational needs
- Prepared Transfer requests regionally and nationally for security reasons, programming or to access home communities
- Conducted regular Security Reviews to ensure the safety of the Institution or to downgrade offenders to lower security for them to access programming and prepare for eventual release
- Created Detention referral applications for the Parole Board to review offenders who continued to pose a significant risk to the community if released prior to the expiration of their sentence
- Prepared Statutory Release plans for offenders by working with the offenders and community partners to ensure a seamless re entry into the community
- This assignment was to cover a Parole Officer on extended leave
- Following this assignment, I was promoted to a senior Correctional Officer and continued to work in Operations
Education
On-Board Service Training-Master Level -
01.2025
Introduction to Criminal Intelligence Analysis - undefined
12.2021
Security Intelligence Training Program - undefined
12.2010
Advanced Course - Reid Technique Interviewing & Interrogation
12.2008
Crisis Manager Training - undefined
12.2002
Correctional Manager Training - undefined
12.2002
Induction Training - Correctional Officer
12.1992
Diploma - Corrections Officer
12.1992
Diploma - Grade XII
12.1989
Courses & Workshops
- Classified-Protected Information Training
- Western Canada Organized Crime & Gang Conferences
- ASLET Homicide Investigators Workshops
- RCMP Drug Awareness-Care and Control of Evidence
- Edmonton Police Service Drug Awareness -Fentanyl Update
- Counter Terrorism Information Officer Workshop
- Aboriginal Youth & Prison Gang Seminars
- Labour Relations
- Conflict Resolution
- Harassment in the Workplace
- Cultural Awareness
Career Highlights
- Alberta Court of Queen’s Bench - Correctional Service of Canada Security Intelligence representative for Habeas Corpus cases and Death in custody inquiries., 01/01/15 - 12/31/22
- Corrections Exemplary Service Award, 01/01/13
- Commendation-Recognition for performance of Security Intelligence duties and Liaison with Saskatchewan Police and Provincial Justice Agencies leading to the apprehension of six Provincial escapes., 01/01/09
- Commendation for performance of Security Intelligence duties with Ontario Provincial Police undercover operation in Saskatchewan Penitentiary., 01/01/09
- Partnered with ALERT, Edmonton Police and Edmonton RCMP in a successful operation, Project Evolve that led to eleven individuals charged in a drug trafficking network., 01/01/21
- Security Intelligence Assignments to Edmonton Institution including the training of new Intelligence Officers., 01/01/18 - 12/31/21
- Correctional Officer Recruitment Board-Saskatchewan Penitentiary, Member of the hiring committee., 01/01/06 - 12/31/12
Timeline
Service Advisor - Calgary Harley Davidson
08.2023 - 01.2024
Security Intelligence Officer - Saskatchewan Penitentiary & Bowden Institution
11.2006 - 11.2022
Parole Officer Assignment - Saskatchewan Penitentiary
01.1995 - 08.1995
Canadian Police Knowledge Network - Introduction to Criminal Intelligence Analysis,
Correctional Service of Canada - Security Intelligence Training Program,
Durham Police College - Advanced Course, Reid Technique Interviewing & Interrogation
Correctional Service of Canada - Crisis Manager Training,
Correctional Service of Canada - Correctional Manager Training,
Staff Training College - Induction Training, Correctional Officer
SIAST Woodland Campus - Diploma, Corrections Officer
- Diploma, Grade XII
Harley Davidson University - On-Board Service Training-Master Level,
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