Michelle Fredette

• Manage multiple projects and track deliverables, timelines, and outcomes
• Support executive leadership with administrative operations, reporting, and project coordination
• Prepare agendas, record minutes, and follow up on action items
• Assisted in planning and executing community programs for seniors and individuals with disabilities, enhancing access to vital services
• Coordinated scheduling for client assessments and service delivery appointments.
• Maintained accurate records of client interactions and program activities in database systems.
• Draft and update policies and procedures using PolicyTech and DocuShare
• Coordinated procurement activities, managing purchase orders and vendor documentation to ensure timely acquisition of resources
• Compiled and tracked grant funding data and program performance metrics to support program evaluation and reporting

• Supervised team of up to 6 staff, delivering training and coaching to enhance performance
• Assigned and monitored workloads to optimize team efficiency and maintain accuracy
• Conducted one-on-one meetings to provide feedback and support performance evaluation process
• Reviewed and assigned referrals to appropriate staff
• Compiled reports and supported operational decision-making

• Managed office operations, including equipment requests and vendor services, to maintain smooth workflow
• Coordinated documentation with partner agencies to ensure compliance and accuracy
• Maintained filing systems and ensured compliance with policies
• Compiled confidential client data to enhance case management processes
• Developed outreach and training materials for community programs

• Manager for a store with revenues that average $624,000 a year.
• Ensured team delivered excellent customer service to enhance customer satisfaction.
• Supervise up to 9 employees and an assistant manager.
• Trained and scheduled employees, providing feedback to enhance performance.
• Handle all in-store customer complaints with professionalism and politeness.
• Oversaw cash register operations to prevent loss through careful monitoring.
• Processed daily cash deposits to maintain financial accuracy.
• Monitored inventory and prepared food orders to maintain adequate supply.

§ Collaborate with other stores to manage any large orders.