Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHELLE FORTT

San Diego

Summary

Operations professional prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.

Overview

10
10
years of professional experience
1
1
Certification

Work History

BILLING AND OPERATIONS COORDINATOR (Part-time)

Tactical Pest Control
06.2023 - Current
  • Develop automated workflows using Google Apps Script to connect spreadsheets and streamline billing data management
  • Design integrated Excel/Google Sheets solutions for invoice tracking and payment processing
  • Implement process improvements that reduced invoice generation time through Gorilla Desk CRM
  • Troubleshoot billing system discrepancies and implement technical solutions

PROGRAM SPECIALIST

Fortrea (formerly Labcorp)
08.2020 - 12.2024
  • Managed database systems with patient, insurance, and provider data while maintaining HIPAA compliance
  • Served as technical expert and trainer for mail order system, leading training for 40+ new hires
  • Automated reporting workflows by extracting and analyzing complex data sets using Excel
  • Developed training materials including PowerPoint presentations and Microsoft Word documentation
  • Provided technical support on system navigation, troubleshooting, and data entry protocols

ADMINISTRATIVE ASSISTANT

Innovative Physical Therapy
01.2018 - 05.2020
  • Managed electronic health records, transitioning physical files to paperless digital system
  • Processed insurance verification and resolved claim discrepancies while ensuring HIPAA compliance

ADMINISTRATIVE ASSISTANT

Carmel Valley Pediatric Dentistry
02.2016 - 01.2018
  • Administered dental practice software (Open Dental, Dentrix) for scheduling, billing, and insurance processing
  • Created technical training documentation and provided software troubleshooting support

Education

ASSOCIATE OF SCIENCE - CYBERSECURITY

San Diego City College
San Diego, CA
06.2026

Skills

  • Programming & Development: JavaScript, HTML/CSS, Python, Ruby on Rails, Google Apps Script, Visual Studio Code
  • Cybersecurity & Systems: CompTIA Network, Linux, Windows, HIPAA Compliance, Security Protocols
  • Business & Data Tools: Excel Automation, Google Workspace, Database Management, CRM Systems, SEO

Certification

  • CompTIA Network+ | 2024
  • NASM Certified Personal Trainer | 2021 – Present | CPR, First Aid, AED

Timeline

BILLING AND OPERATIONS COORDINATOR (Part-time)

Tactical Pest Control
06.2023 - Current

PROGRAM SPECIALIST

Fortrea (formerly Labcorp)
08.2020 - 12.2024

ADMINISTRATIVE ASSISTANT

Innovative Physical Therapy
01.2018 - 05.2020

ADMINISTRATIVE ASSISTANT

Carmel Valley Pediatric Dentistry
02.2016 - 01.2018

ASSOCIATE OF SCIENCE - CYBERSECURITY

San Diego City College

Similar Profiles

CREATE PROFILE
MICHELLE FORTT