MICHELLE FORTT
San Diego
Summary
Operations professional prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BILLING AND OPERATIONS COORDINATOR (Part-time)
Tactical Pest Control
06.2023 - Current
- Develop automated workflows using Google Apps Script to connect spreadsheets and streamline billing data management
- Design integrated Excel/Google Sheets solutions for invoice tracking and payment processing
- Implement process improvements that reduced invoice generation time through Gorilla Desk CRM
- Troubleshoot billing system discrepancies and implement technical solutions
PROGRAM SPECIALIST
Fortrea (formerly Labcorp)
08.2020 - 12.2024
- Managed database systems with patient, insurance, and provider data while maintaining HIPAA compliance
- Served as technical expert and trainer for mail order system, leading training for 40+ new hires
- Automated reporting workflows by extracting and analyzing complex data sets using Excel
- Developed training materials including PowerPoint presentations and Microsoft Word documentation
- Provided technical support on system navigation, troubleshooting, and data entry protocols
ADMINISTRATIVE ASSISTANT
Innovative Physical Therapy
01.2018 - 05.2020
- Managed electronic health records, transitioning physical files to paperless digital system
- Processed insurance verification and resolved claim discrepancies while ensuring HIPAA compliance
ADMINISTRATIVE ASSISTANT
Carmel Valley Pediatric Dentistry
02.2016 - 01.2018
- Administered dental practice software (Open Dental, Dentrix) for scheduling, billing, and insurance processing
- Created technical training documentation and provided software troubleshooting support
Education
ASSOCIATE OF SCIENCE - CYBERSECURITY
San Diego City College
San Diego, CA06.2026
Skills
- Programming & Development: JavaScript, HTML/CSS, Python, Ruby on Rails, Google Apps Script, Visual Studio Code
- Cybersecurity & Systems: CompTIA Network, Linux, Windows, HIPAA Compliance, Security Protocols
- Business & Data Tools: Excel Automation, Google Workspace, Database Management, CRM Systems, SEO
Certification
- CompTIA Network+ | 2024
- NASM Certified Personal Trainer | 2021 – Present | CPR, First Aid, AED
Timeline
BILLING AND OPERATIONS COORDINATOR (Part-time)
Tactical Pest Control
06.2023 - Current
PROGRAM SPECIALIST
Fortrea (formerly Labcorp)
08.2020 - 12.2024
ADMINISTRATIVE ASSISTANT
Innovative Physical Therapy
01.2018 - 05.2020
ADMINISTRATIVE ASSISTANT
Carmel Valley Pediatric Dentistry
02.2016 - 01.2018
ASSOCIATE OF SCIENCE - CYBERSECURITY
San Diego City College