Michelle Foran
Toronto
Summary
Client-focused and profit driven with experience in DESIGN, EVENT MANAGEMENT and VENUE OPERATIONS. Skilled in financial management, team development and guest experience optimization, with a focus on cultivating brand culture and achieving revenue goals. Known for strong attention to detail, leadership by example, and creating a culture of excellence that increases customer loyalty.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Walrus Pub and Beer Hall
02.2023 - 02.2024
- Overseeing day-to-day service operations including lunch, dinner and late-night shifts, ensuring seamless execution and adherence to venue systems, audits and routines
- Plan and manage onsite events from start to finish, including reviewing events sheets, coordinating staff and delivering exceptional guest experience
- Attend weekly management meetings to align strategies, review financial reports and discuss venue performance
- Execute initiatives to manage labour, COGS, and controllable expenses, ensuring financial objectives are met and exceeded
- Directly train FOH staff, improving performance through continuous evaluation, support, and side-by-side mentorship, with focus on customer loyalty, product knowledge and service excellence
- Ensure timely follow-up on venue repairs and maintenance to uphold a high-quality guest environment
Service Manager
Roses Cocina, Hotel X
05.2022 - 12.2022
- Drive day to day service through mentorship of staff to highest standards of excellence within a luxury hotel environment
- Prioritizing service expectations by monitoring changes in hotel occupancy and ongoing events such as concerts, sporting events and conferences happening within the Exhibition grounds
- Increasing sales revenue by managing operating expenses, curation of personalized guest experiences and commitment to professionalism
- Expertise in directing cross-functional teams towards success in achieving guest satisfaction, ongoing loyalty and seamless guest recovery
- Identify and resolve guest conflict by pursuing opportunities to improve processes, service and goals throughout appropriate channels within hotel
- Demonstrated management skills that align goals and drive organizational objectives to streamline and sustain business operations
- Prepare and distribute weekly reports to identify opportunities for greater success, document and report safety hazards, conditions and unsafe practices and procedures
Assistant Designer
Bathing Belle Swimwear
07.2020 - 05.2022
- Trend forecasting, patternmaking, cutting, and sewing of original swimwear designs including plus-size and non-binary custom swimsuits
- Identifying and understanding client needs that promote positive self and body image, attending fittings and making necessary alterations to satisfy these demands
- Managing online Shopify store, creating new product photos, product descriptions, and collection marketing, fulfillment of purchase orders
- Visual merchandising, off-figure styling of apparel for product photography and post production editing via Photoshop and Illustrator
Event Manager
The Spoke Club
08.2018 - 01.2020
- Conceptualizing, implementing and managing successful events such as brand/product launches, art shows, conferences, weddings, and special events in the space of a private members club, ranging in size from10-250 participants
- Consulting with clients to determine objectives and requirements for creating notable events, ensuring transparent and effective collaboration between all parties involved
- Implementing strategies and negotiations with vendors and in-house departments to ensure client’s vision is met and expectations exceeded within the proposed budget
- Coordinate all aspects of the event including contract negotiation, pricing, food and beverage pairings, floorplans and décor, entertainment and AV, staff hiring and training, setup and teardown
- Monitoring activities throughout each event to ensure all stakeholder needs are met with urgency, identifying obstacles along the way, and prompt reconciliation of any issues that arise
Assistant Manager
Hemmesphere, Establishment Boutique Hotel
02.2017 - 12.2017
- Managing, training, developing a team of 25+ exceptional floor and bar staff to encourage excellence in guest engagement, sequence of service, product knowledge and upselling
- Performing the highest standard of service and building loyal customer relationships in a fast paced, high volume, prestigious environment
- Driving employee motivation through leading by example and developing weekly performance incentive programs
- Assist in managing inventory, setting daily and weekly sales targets, minimizing wastage and maximizing returns while ensuring venue operates in accordance with company policies, WHS and Liquor License conditions
- Ability to resolve conflicts and enact difficult decisions in a timely manner
Venue Manager
Jamtown Manly Beach
09.2015 - 01.2017
- Overseeing day-to-day operations for a lively Jamaican BBQ , Rum and Reggae Bar, in both front and back of house
- Setting objectives, budgets, goals and health and safety compliance for the venue
- Hire, train and monitor and mentor performance of all FOH and BOH staff
- Daily and weekly reconciliation of sales and expenses, staff rosters and payroll
- Implement improvements for products and services
- Booking live music performers and creating promotional events to build brand awareness and drive sales
Assistant Menswear Designer
Annex
03.2014 - 08.2015
- Designing Menswear Spring/Summer2014 Collection, reporting directly to the Creative Director
- Creating technical illustrations and specification packages for offshore manufacturing in Indonesia
- Communicating directly with overseas manufacturers to adjust patterns and finalize samples
- Assist in selecting fabrics, trims, washes and graphic prints for garment production
- Creating original artwork designs using Adobe Creative Suite – Illustrator, Photoshop
Education
Diploma - Fashion Techniques & Design
George Brown College
01.2013
Bachelor Degree - Business Management & Organizational Studies
University of Western Ontario
01.2007
Skills
- Service & Operations Management
- Event Planning & Execution
- Team Leadership & Development
- Labour & Cost Control
- Guest Experience & Loyalty Building
- Financial Reporting & Budget Management
- Process & System Optimization
- Brand Culture & Product Awareness
- Communication & Conflict Resolution
- Critical Thinking & Negotiation
LANGUAGES
English
French
TRAINING/CERTIFICATIONS
- SmartServ
- Costume Breakdown for Film & Television CAFTCAD
Timeline
Assistant General Manager
Walrus Pub and Beer Hall
02.2023 - 02.2024
Service Manager
Roses Cocina, Hotel X
05.2022 - 12.2022
Assistant Designer
Bathing Belle Swimwear
07.2020 - 05.2022
Event Manager
The Spoke Club
08.2018 - 01.2020
Assistant Manager
Hemmesphere, Establishment Boutique Hotel
02.2017 - 12.2017
Venue Manager
Jamtown Manly Beach
09.2015 - 01.2017
Assistant Menswear Designer
Annex
03.2014 - 08.2015
Diploma - Fashion Techniques & Design
George Brown College
Bachelor Degree - Business Management & Organizational Studies
University of Western Ontario
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