Michelle Flynn
Vancouver
Summary
Friendly and adaptable professional with 15 years’ experience across hospitality, retail, and care. Skilled in customer service, team leadership, and compassionate support. Proven ability to handle fast-paced environments while maintaining high standards, empathy, and attention to detail.
Overview
21
21
years of professional experience
Work History
Manager
Foxberry
County Tyrone
01.2022 - 09.2025
- Company Overview: Independent Retail Shop
- Oversaw daily retail operations including scheduling, reporting, and financial administration.
- Maintained accurate stock, sales, and cash handling records.
- Produced business reports on performance and operations.
- Coordinated promotions and managed social media updates.
- Delivered excellent customer service, resolving queries and building loyalty.
- Independent Retail Shop
Caregiver
Private Client
County Fermanagh
01.2020 - 01.2022
- Provided person-centred care, promoting dignity, independence, and wellbeing.
- Supported daily living activities including meals, mobility, and personal care.
- Managed appointments, records, and communication with healthcare providers.
- Built trust with clients and families through empathy and reliability.
Supervisor
Graffiti Spirits Group Hospitality
Liverpool
01.2015 - 01.2020
- Supervised 20+ staff, ensuring smooth venue operations.
- Handled cashing up and daily profit/loss reporting.
- Trained staff on new processes and standards.
- Produced weekly staff rotas to meet business needs.
- Managed reservations and customer enquiries.
Supervisor
Yo! Sushi
Liverpool
01.2009 - 01.2015
- Coordinated staff rotas, payroll checks, and administration.
- Monitored service standards and supported staff development.
- Prepared daily reports including reconciliations for management.
Front of House
The Valley Hotel
County Tyrone
01.2005 - 01.2009
- Supported front desk operations including reservations and guest enquiries.
- Handled invoicing, scheduling, and administrative tasks.
Education
Certificate - Counselling Studies
University of Ulster
A Levels - 3 A Levels, 10 GCSEs A–C
St Eugene’s College Roslea
RosleaSkills
- Customer service excellence
- Team leadership
- Training
- Staff supervision
- Organisation
- Scheduling
- Time management
- Cash handling
- Stock management
- Reporting
- Care and support
- Empathy
- Strong communication
- Problem-solving
Hobbies and Interests
- Volunteering at community events
- Travel and experiencing cultures
- Yoga & wellbeing
Timeline
Manager
Foxberry
01.2022 - 09.2025
Caregiver
Private Client
01.2020 - 01.2022
Supervisor
Graffiti Spirits Group Hospitality
01.2015 - 01.2020
Supervisor
Yo! Sushi
01.2009 - 01.2015
Front of House
The Valley Hotel
01.2005 - 01.2009
Certificate - Counselling Studies
University of Ulster
A Levels - 3 A Levels, 10 GCSEs A–C
St Eugene’s College Roslea