Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative
Michelle Finneran

Michelle Finneran

Technical Support Consultant
Ajax,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience across multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Advisor

Lloyds Banking Group
Liverpool, UK
02.2017 - 02.2018
  • Achieved and exceeded SLA‘s 100% of time for inbound customer calls and insured any follow up tasks were delivered.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Helped to promote and refine in house knowledge base.
  • Educated customers to use online and digital tools to improve customer experience.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Customer Service Representative

Cheshire Building Society
Warrington, UK
02.2012 - 11.2013
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exceeded targets for upselling financial based products.
  • Completed admin tasks to maintain highest level government regulatory standards.
  • Mentored staff members to enhance customer service experience and exceed team goals through targeted training sessions.

Technical Claims Handler

Broker Assistance Ltd.
Warrington, UK
03.2007 - 02.2012
  • Was promoted several times in consideration of excellent performance and skills development.
  • Took full ownership of case load to recover company monies as result of motor claims and consistently exceed recovery targets.
  • Exceeded SLA's for both inbound and outbound calls with customers and third parties.
  • Conducted research on previous case-law, gathered information from multiple sources and presented results in both written and verbal forms to third party insurers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

High School Diploma -

Archbishop Denis O'Connor Catholic High School
Ajax, ON
09.1999 - 06.2003

Skills

Customer Service and Support

undefined

Additional Information

Recently returned to Canada from the UK I am excited to reenter the Canadian workforce after taking a break from employment to pursue my online small business.

Timeline

Customer Service Advisor

Lloyds Banking Group
02.2017 - 02.2018

Customer Service Representative

Cheshire Building Society
02.2012 - 11.2013

Technical Claims Handler

Broker Assistance Ltd.
03.2007 - 02.2012

High School Diploma -

Archbishop Denis O'Connor Catholic High School
09.1999 - 06.2003

Similar Profiles

CREATE PROFILE
Michelle FinneranTechnical Support Consultant