Michelle Finlay
London,ON
Summary
In Advanced Collections I’ve won multiple quarterly Top Performer Awards , 2014 I won Annual Top Performer and won a trip
to Panama . My statistics are always on target I’m generally rated an S or an H, in collections I’m in The People With Disabilities Committee.
Overview
26
26
years of professional experience
Work History
Advanced Collections
TD Bank
10.2010 - Current
Outbound and inbound calls listening with intent to help customer with payments, payment arrangements and helping customer get back on track by providing tools that help customers get up to date and back on track .Giving customers advice portent to their situation.
Visa Activation
TD Bank
10.2000 - 10.2010
Activated customers via cards, offered Balance Protection Insurance , unsold overdraft protection, unsold checking and savings accounts, visas , lines of credit , gave advice, answered banking questions listened and empathized with the customer,
Tax Preparer
H And R Block
11.1997 - 05.1999
Education
Different Business And Leadership Courses - Business
Fanshawe College London Ontario
London, ON01.1996
Skills
In visa activation I won multiple quarterly top performer awards for sales revenue and high attention to customers needs through surveys customers received giving me 100:/: also attention to detail , efficiency and speed , are some of my skills Making the customer feel heard by being first and only point of contact helping the customer resolve what they need to get done
- Short Sales
- Process Optimization
- Goals and Performance
- Team Oriented
- Credit and Collections
- Organizational Skills
- Collection Agency Relations
- Critical Thinking
- Time Management
- Coordinate Payment Plans
- Active Listening
- Persuasive Negotiations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Advanced Collections
TD Bank
10.2010 - Current
Visa Activation
TD Bank
10.2000 - 10.2010
Tax Preparer
H And R Block
11.1997 - 05.1999
Different Business And Leadership Courses - Business
Fanshawe College London Ontario
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