Michelle Figueroa
Whittier
Summary
Assistant Manager and Deposit processing leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets.
Overview
15
15
years of professional experience
Work History
Assistant Manager, Deposit Processing
Banc Of California (Pacific Western Bank)
2021.10 - Current
- Assisted to managed a team of 8 Deposit Processors and 2 Deposit Operation Specialist.
- Direct report to 8 Deposit Processors.
- Call Back important processes and and teller corrections errors.
- Responsible to stay with in Branch limits.
- Complete with 100% accuracy Monthly and Quarterly Certifications and Hold Audits.
- Monitor and review RDC, remote deposit capture exceptions for approvals.
- Monitor and review Mobile Deposit Exceptions for approvals.
- Improved RDC operations by working with Treasury Management to implement new streamlined software program.
- Communicate with bank courier and armored to set the days expectation.
- Review courier deposits for exceptions and approvals.
- Plan processors duties and assigned work for the day/week.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
- Reduced operational errors with thorough quality control measures and staff training initiatives.
- Implemented risk management strategies to mitigate potential losses and safeguard the financial institution''s assets.
- Collaborated with various departments, fostering strong interdepartmental relationships for smoother operations.
- Maintained compliance with banking regulations, implementing policy changes as necessary to ensure adherence to industry standards.
- Championed internal audits proactively identifying discrepancies before external audits, maintaining a strong record of compliance and reducing the risk of penalties.
- Conducted cash and key audits for controls and compliance.
- Assisted with daily cash and ATM balancing.
- Monitored performance and completed performance appraisals for reports.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Oversaw branch operations and workflow for consistency.
Deposit Processing Operations Specialist
Pacific Western Bank
2019.10 - 2021.09
- Monitored various software for remote deposit capture exceptions and discrepancies.
- Acquired appropriate approvals if needed.
- Responsible to stay vigilant of risk and communicate with management any concerns.
- Helped Management with balancing of the branch.
- Reduced processing errors by conducting thorough audits and monitoring transactions regularly.
- Collaborated with cross-functional teams to optimize overall bank performance and achieve operational excellence.
- Maintained strict compliance with regulatory requirements, ensuring the bank''s adherence to industry standards at all times.
- Oversaw branch operations and workflow for consistency.
- Conducted cash and key audits for controls and compliance.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Counted, verified and handled bank deposits and armored car transactions.
- Managed high volumes of daily deposits while consistently maintaining a low error rate.
- Contributed to branch''s overall success by exceeding performance targets for deposit processing speed and accuracy.
- Handled cash deposits efficiently while adhering to all security protocols and minimizing discrepancies.
- Adapted quickly to changes in technology or software used for deposit processing, maintaining proficiency at all times.
- Supported branch operations by assisting with additional tasks as needed, demonstrating flexibility and teamwork skills.
- Worked closely with supervisors and managers to address any operational challenges or areas for improvement within the deposit processing department.
- Achieved high levels of accuracy in data entry tasks associated with recording deposit transactions.
- Coordinated with other departments such as tellers or account representatives when necessary during complex transaction situations.
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Processed foreign items and returned mail.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Assisted with call backs of important processes.
Personal Banker I
Wells Fargo Bank
2009.02 - 2016.01
- Responsible for opening new personal and business bank accounts, profiling customers to identify possible solutions to meet their financial needs.
- Coached tellers to identify cues and clues.
- Provided superior customer service while analyzing each customer's issues and filtering them through proper channels.
- Ensure compliance with audit and operational regulations.
- Set customer service as number one priority.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs..
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Achieved consistent recognition as top sales performer.
- Performed vault and ATM operational duties of large currency.
- Maximized revenue through improved sales techniques and branch productivity.
- Built client rapport to ensure consistent satisfaction and loyalty.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
High School Diploma -
Career Online High School
Certificate of Office Management
Smart Horizons
02.2024
Skills
- Performance Management
- Operations Management
- Cross-Functional Teamwork
- Complex Problem-Solving
- Performance Evaluations
- Team Leadership
- Staff Training and Development
- Emergency Response
- Employee Coaching and Mentoring
Timeline
Assistant Manager, Deposit Processing
Banc Of California (Pacific Western Bank)
2021.10 - Current
Deposit Processing Operations Specialist
Pacific Western Bank
2019.10 - 2021.09
Personal Banker I
Wells Fargo Bank
2009.02 - 2016.01
High School Diploma -
Career Online High School
Certificate of Office Management
Smart Horizons
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