MICHELLE FERNANDEZ
Vancouver,BC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
22
22
years of post-secondary education
2
2
Languages
Work History
PERSONAL ASSISTANT/OFFICE MANAGER
ORICA INTERNATIONAL PTE LTD
10.2015 - 09.2023
- Responsible for providing executive support to 4 Vice Presidents, ensuring smooth office operations while managing an office receptionist and cleaner
- Managed office renovation projects by coordinating closely with management and contractors, ensuring the timely delivery of projects in support of the company's expansion plans
- Responsible for consolidating the company's survey data for management review, while providing logistical and communications support to the HR Business Partner
- Responsible for onboarding new hires, liaising with hiring managers on laptop requisitions for new hires, conducting induction, desk allocation and issuance of access cards
- Planned and organized learning luncheons for approximately 30 staff, and other events such as monthly birthday celebrations, workshops, and town halls to engage employees
- Planned 9 voluntary works with non-profit organizations that involved 100 staff volunteers.
PROCUREMENT & OFFICE MANAGER
BIBBY OFFSHORE SINGAPORE PTE LTD
01.2013 - 09.2015
- Monitored and controlled non-project overhead costs such as office supplies, travel bookings, mobile plans and building maintenance, ensuring that expenses are kept within budget
- Regularly arranged for supplier audits, reviewing and updating their performance periodically with the Quality, Health, Safety, and Environment (QHSE) team
- Coordinated the consolidation of invoices, while monitoring staff expense claims and petty cash
- In charge of onboarding for new employees: setting up work desks, issuing staff access cards, applying for new mobile phones, ensuring a proper and smooth onboarding process
- Worked closely with the IT team and external IT consultants to ensure timely resolution of IT issues
- Responsible for administering flight bookings, accommodation, dispatch services, and meetings
- Updated general and building insurance policies for both employees and contractors.
OFFICE MANAGER
SAVVY CREATIVE RECRUITMENT
01.2012 - 12.2012
- Liaised closely with property agents to set up the Singapore office, overseeing office renovations and office equipment purchases, ensuring that the office was secured and ready to be used
- Developed a database training manual to help employees navigate through the company's database, guiding them to efficiently search for resumes of suitable candidates
- In charge of maintenance of the company website and job advertisement posting, ensuring that the information on those platforms are regularly updated
- Organized networking events for over 70 clients and existing candidates who are interested in the design industry, creating opportunities to network and conduct client-candidate research
- Responsible for administering various administrative duties, such as invoicing, submission of payroll, CPF and tax forms (IR8A/IR21), petty cash expenses, employee expense tracking, as well as maintenance of pantry and office supplies.
SENIOR OFFICE ADMINISTRATOR
HAYS SPECIALIST RECRUITMENT
11.2008 - 11.2011
- Led a team of 4 general administrators to manage administrative duties, such as petty cash, invoices, pantry supplies, office renovation, office relocation, company events, and travel arrangements
- In charge of orientation and onboarding for new hires by arranging training, setting up new desks, and preparing office essentials such as laptops and access cards
- Managed payroll for company staff by ensuring timely submission of CPF and tax forms (IR8A/IR21)
- Prepared employment contracts, employment pass applications, and the maintenance of staff P-Files, adhering to employment laws and practices
- Coordinated with various polytechnics on internship programs while assisting in ad-hoc recruitment
- Responsible for preparing regular reports and insights for Management and the HR Manager.
ASSISTANT OFFICE MANAGER
M2B WORLD ASIA PACIFIC PTE LTD
01.2005 - 11.2008
- In charge of providing administrative and secretarial support to the CEO and CFO, by consolidating management meeting reports, arranging meetings and scheduling travels
- Managed human resource and administrative duties such as travel requests, medical leave, medical claims annual leave, updating of personnel records, and processing of monthly payroll
- Coordinated the onboarding for new hires by preparing employment contracts and applying for employment passes, ensuring smooth onboarding processes.
Education
Bachelor of Business Studies - Human Resource Management
University of College Dublin
Singapore 05.2001 - 05.2023
Diploma in Business & Human Resource Management - undefined
Singapore Human Resources Institute
01.2010 - 05.2010
Skills
Strong office management experienceundefined
Languages And Skills
English, Mandarin, Proficient in Microsoft Tools (Excel, Word, PowerPoint), Concur Expense & Travel, SAP, and SuccessFactors.
Timeline
PERSONAL ASSISTANT/OFFICE MANAGER
ORICA INTERNATIONAL PTE LTD
10.2015 - 09.2023
PROCUREMENT & OFFICE MANAGER
BIBBY OFFSHORE SINGAPORE PTE LTD
01.2013 - 09.2015
OFFICE MANAGER
SAVVY CREATIVE RECRUITMENT
01.2012 - 12.2012
Diploma in Business & Human Resource Management - undefined
Singapore Human Resources Institute
01.2010 - 05.2010
SENIOR OFFICE ADMINISTRATOR
HAYS SPECIALIST RECRUITMENT
11.2008 - 11.2011
ASSISTANT OFFICE MANAGER
M2B WORLD ASIA PACIFIC PTE LTD
01.2005 - 11.2008
Bachelor of Business Studies - Human Resource Management
University of College Dublin
05.2001 - 05.2023
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